[From Wrike] Customize Request Forms' Post-Submission Emails! 🔥

Hi folks! 👋

We're thrilled to announce a new update that gives you more control over your external requests’ post-submission or thank you emails! 🔥

Before: After an external form is submitted, a thank you email confirming the submission is sent. This email is configured for the entire account, which means that the message applies to every single external request form.

Now: With our latest update, you can now configure the thank you email for each individual form!

This new feature allows you to personalize and tailor your thank you emails according to the specific form that's been submitted, providing a more customized experience! And we know that many of you have been interested in this feature 🙂

How to configure:

You can customize post-submission emails in the request form settings dialog. You can also update existing forms by editing them and adding a custom thank you email.

Please note that this setup works with external request forms only.

We're excited for you to try out this new feature and look forward to hearing your feedback. If you have any questions or need assistance, feel free to reach out too 👇

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Comments

Heather Shafland

This is wonderful! I already have my first one set up.

Shona Snowden

Love this; being able to clearly explain the next steps on a particular task/topic to the person who has sent in the form will immediately help us provide better service.

Amy Hunter

Very excited about this update! This is something I am asked about all the time so I am happy to be able to set this up.

Waylon Frankus

This is great Wrike, thank you!

Russell Sprague

This is great! Thanks for the update. now if we can just have the sent from email be custom:)

Blaith Cooper

This is awesome wrike! Thanks for the update.

Elizaveta Bogdanova

We're so happy you like this one, folks 😍 Thank you for your feedback!

Meredith Selden

Yesss!!!! Thank you Team Wrike! 🥳

Elizaveta Bogdanova

@Meredith Selden 🥳🤗

Long Ho

This is great. Are there plans to do custom emails triggered from non-public forms as well?

Elizaveta Bogdanova

Hi @Long Ho! Not at the moment, but I've shared your feedback with our team 👍

Lauren Brown

Hi! Can you please share if there are plans to make custom post-submission emails available for internal request forms, as well?

Basudha Sakshyarika

Hi @Lauren Brown! Welcome to the Wrike Community! 🎉

Post-submission emails are currently available only for external request forms, and we don't have any updates regarding post-submission emails for internal forms.

Here's a similar request you might want to check out and upvote. Once it reaches 60 or more upvotes, we will add an appropriate status to it. Thank you! 😊

Jason Haddad

Do you plan to include a link to the task in the thank-you emails? Similar to Jira, taking someone to a public-facing version of the task with just the original details, current status, due date, and comments would be helpful so our teams can keep track of their submissions. Thanks!

Rohan V

Hey @Jason Haddad at the moment, this isn’t currently planned. Please feel free to suggest this idea by creating a post in our Product Feedback forum. In the meantime, if you’d like to see if there’s a workaround for what you’re trying to achieve, you can reach out to our Support Team as one of our experts can assist you further. Thanks!

Bekah Adcock

How can i edit the subject line that is for the custom email?

Rohan V

Welcome to the Community, @Bekah Adcock! It’s possible to customize the sender’s name, opening line, email body, and signature. However, as of today, it’s not possible to customize or edit the subject line. You can find more information in this Help Center article: Customizing External Request Form Email Confirmations

I’m sharing your comment with the relevant Product Team. If there are any changes, we’ll post an update 👍