Update task via email

Good morning,

we are using the option to update a task via email quite frequently by adding "wrike+1......@app-eu.wrike.com" in CC.

The original message sent by the wrike user is updated in the task correctly.

As soon as the email recipient - a non wrike user - responds to the original email ("wrike+1......@app-eu.wrike.com" remains in CC) he receives the following message :

Hi xyz!

You’ve just sent an email with the subject “AW: Test” to wrike@app-eu.wrike.com. If you are a Wrike user and wanted to create a task from that email, we have to let you know that it has not happened. The task was not created in Wrike because the address (xyz@aaaa.de) from where you sent the email is not known to the system yet. If you would like to add this email to your Wrike account as a secondary address, please follow the link:
https://app-eu.wrike.com/profile.htm#view/emails.

Is there any chance to update task via emails that are sent from non wrike users? We do not want to create a new tasks, just update an existing one.

Thanks a lot.

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Comments

Amy Hunter

Hi @Anian Bader as far as I'm aware in order to update a task via email the email needs to be linked to a user profile. With the exception of sending emails to external users following a request form submission as those replies go straight back to Wrike with no trouble. Unless others know of a way around this.

Anian Bader

Hi Amy Hunter thank you very much for your feedback. Not quite what we hoped to be but we solved question with a workaround by forwarding the incoming emails automatically.

Thank you very much.

Amy Hunter

Hi @Anian Bader glad to hear you were able to sort out a workaround. We had a similar situation where one of our teams had to set up a new address specially for setting up a forwarding rule into Wrike.