"Auto-Follow" should follow the same rules as "Follow"

When a 'Request' is submitted, the submitter "auto-follows" the task. But in the Widgets/inbox when filtering to "Tasks i follow" it doesn't include the auto follows.

Please, either:

Make them follow the same filter, so "auto-follow" appears when filtered to "tasks I follow" or make one available in the Filter/Dashboards.

On the same note, Create a filter for "Tasks I submitted through a Request" instead of just "Author: current user"

Thanks

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Comments

Florian Kislich

seems to me more lika a bug than a missing feature. Is it the same issue as here?: /hc/en-us/community/posts/360038300914-Auto-follow-when-creating-a-task-is-not-setting-me-as-the-follower

Permanently deleted user

Hi @Florian Kislich, this does seem to be the same issue as the one you've linked to here. @Brandon Settje, I would recommend adding your voice to that thread so that you can be kept up to date.

I don't have an update from the Product team at the moment, but as soon as I do, I'll be sure to let you know.

Wayne Smith

The way this is implemented does not make sense. Is it a bug? If I look at the task, it shows I am following (when auto-follow is how it is followed). But it does not show up on tasks I follow. So I have to unfollow and re-follow, then it shows up. This is not a good experience. Inconsistent and unexpected odd behaviour.

In addition, when you filter by this, it does not show up properly on the filter widget. It shows as 1 filter, but nothing show at the bottom. Hope the UX can be looked at, as this is the type of thing that is off putting.

Elizaveta Bogdanova

Hi everyone! I have good news from the Product team - they have plans to rework the 'following' functionality in 2021. I'll let you know once I have more updates from the team 👍

Kristy Schaan

Hi Lisa,

I assume that this has been fixed since your last post is from 2020, but thought I would check in with you before I implement things for my team, since I'm not seeing a specific update on this.

Basudha Sakshyarika

Hi @Kristy Schaan 😊

At the moment, there's no update related to this that I can share. However, the available workaround is to open the task you want to see in the 'Followed Task' widget and start following it manually. We will definitely share an update when any changes are made. Please let me know if you have any follow-up questions. 👍🏽