Chat Link

It would be helpful for the CHAT Link to be available on the WRIKE workspace. Being new to Wrike, I sometimes have questions but have to go to "Tutorials" to get to the CHAT link. Sometimes the Tutorial link fails and I have to try several times. It is very frustrating. Maybe being new I just haven't found the link from my work space. If so, please let me know, otherwise place a link on teh work space page. Thanks

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Stephanie Westbrook

Hi Karen! Welcome to Wrike then We have chat in the Workspace available during trials and for accounts with premium support. That said, our help center always has a live chat option that you can use. While it's not in the Workspace, one option to quickly access the chat would be to bookmark our Getting Started page, from there you just click the "open live chat" button in the lower left-hand corner.

We're always here to help answer questions on the forums too. Feel free to post your questions here and we'll help answer.

Jennifer Haga

Has Live Chat been removed/disabled? I used to find the link to it on the page referenced above "Getting Started" however, I can no longer find it. Another forum post references finding the link to live chat on article pages and I don't see it there either.

Jen

Stephanie Westbrook

Hi Jennifer! We've temporarily turned off live chat for the weekend. Don't worry, it'll be back next week! In the meantime, please feel free to post your questions here and we'll get your question answered as soon as possible.

emma girard

Has Live chat been turned off again? It keeps flipping to adding a post to community.

Permanently deleted user

Hi Emma! Live chat is available from any knowledge base article, as well as the search results page. The Community post option is available from the home page. Let me know if you have any other questions!

Luke Flegg

Live chat is gone again.

I can't access it from the Knowledgebase articles or anywhere you've mentioned Anastasia.

Paying $1,000 for this, it'd be great to at least have a notice saying if it's temporarily or permanently down, or is now accessible elsewhere.

Thanks

Permanently deleted user

Hi Luke, sorry for any confusion.

You need to be viewing a Help Centre article to see the Chat button. For example, go here, and you'll see the 'Live Chat' option pop up on the bottom righthand side of your screen. You can also access it from any Search page on the on the Help Centre, so if you search for an answer and can't find any existing posts/articles related to your query you'll see the option to live chat.

If you're not viewing or searching for a post you'll be given the option to post a question to our Community. Please let me know if you're not seeing this live chat option or if there's anything else we can help with here 🙂

Walker Lunsford

Why is there no "Live Chat" button appearing in the bottom right-hand corner of my screen? Need to Live Chat with someone now.

Stephanie Westbrook

Hi Walker, we have more limited Support hours on the weekend, but you can contact them here.

Eric G

Where's the chat support? It's been gone for weeks

Permanently deleted user

Hi Eric! I see that you were in contact with our Support team, and that they were able to help you!

Just as a reminder for everyone, you can access the Live Chat directly on Wrike's Help Center page when you are logged in.

Hope this helps!

Sandra Currie

The export to Excel from Table view was working perfectly until this morning. Now when I export my tasks to Excel from the table view the tasks does not appear in order on the Excel spreadsheet, however they do appear in order on the Wrike table view? Help

Elaine McDonagh

Hi @Sandra Currie, thanks for getting in touch.

I've created a support ticket for you. The team will be in touch soon to assist further 👍

Susan Angustia

Did the 'chat' feature disappear from everyone's account? 😟

Lisa Kizymishina

Hi @[Deleted User], Live chat in the Workspace is available only to Premium Support customers. On other accounts, users can access the Live Chat directly on Wrike's Help Center page (please login in order to see the option to start a live chat). Live Chat is available from any page except the main page.

Also, you can easily submit an email to Wrike Support using this link: Submit a Ticket.

More information on Wrike Support packages can be found here. You can find out how Premium Support helps other Wrikers from the interview with MB92 La Ciotat team. Please share your thoughts on what Support package will best fit your needs! 🙌

Jordan Spencer

I don't see this chat feature, even on Wrike's Help Center page. I only see a '? Help' option instead that maybe creates a ticket or something? It just says someone will get back to me but I've received no email confirmation that Wrike received my message... It's not clear what the 'Help' feature is... is it part of a ticketing system?

Is there a chat feature? If so, how do I find it? (again it was not present on Wrike's Help Center page) Edit: I am also logged in if that matters.

Cansu Yetisgin

Hello @Jordan Spencer, could you please check if it's working now? Thanks!

Jordan Spencer

Hi @[Deleted User], it is now working, thanks!

Gareth Radley

Where is live chat? The chat button is no longer appearing

Cansu Yetisgin

Hi @Gareth Radley, I see that my colleagues from the Support team are in touch with you about your question. Please let me know if I can help you with anything else🙋🏻‍♀️

Stacey Gongora

I also don't see the live chat button where it usually is - has it been disabled?

Elizaveta Bogdanova

@Stacey Gongora Welcome to the Community 👋 I can see my colleague from the support reached out to you about this 👍

Geovani Oliveira

Hi all,

I have recently detected the following "feature" in Wrike that for many users could be viewed as a bug.

The issue

If the user is using or even, only having Wrike open at the time of the approval being requested, Wrike will not be sending an e-mail notification. The e-mail is triggered only if the user is not signed in to Wrike, or with not sign in within the period of 6 minutes range.

Elizaveta Bogdanova

Hi @Geovani Oliveira, I can see you've discussed this topic with our Support team already.

One of the recommendations is to create custom widgets and set the "Approvers" filter to "Current user" so that every member sees their approvals.

Please let me know if you have any more feedback 🙂

Phil Taylor

I can't see the Live Chat option any more - it's 0930 on a Monday in the UK and we are on the Enterprise Pinnacle Plan - why can't I open a live chat?

Elizaveta Bogdanova

Hi @Phil Taylor! You should be able to kick-off a chat via the Help Center. Can you see the chat bubble in the bottom right corner (you need to be logged into the Help Center to start it)?

Gareth Radley

We lost this option over a year ago and it never came back - we are also on Wrike Pinnacle in the UK

Juan Muttoni

Hi @Gareth Radley, thank you for your comment. You can start a live chat via our Help Center when you're logged in to your Wrike account. Please, feel free to check our updated guide on how to contact Support.

Please, let me know if you have any additional questions.

Gareth Radley

Sometimes it's appears, sometimes it doesn't. It would be nice to know when exaclty we can expect to have the chat service available.

Juan Muttoni

Hi @Gareth Radley, thank you for sharing your case with us. Do I understand correctly that the chat is not visible when you're logged into your Wrike account?