[From Wrike] New Dashboards Update: Workflow Metrics 📊

Hi Wrike Community 👋

We are thrilled to introduce a new feature for Dashboards that enables you to see time spent in various statuses and status changes. This feature is designed to help you identify bottlenecks and enhance process efficiency 🚀

Feature Highlights:

Key Metrics:

⏱️ Time Spent in Status: Includes total, average, and maximum time spent in a status.

🔄 Status Changes: Tracks the number of times a status changes to pinpoint process inefficiencies.

Use Cases:

📊 Ideal for process analysis, tracking progress, and identifying failures or bottlenecks.
✔ ️ Applicable to tasks, projects, or custom item types (CIT’s).

New Dimensions:

🕒 Historical Status: Records when an item was in a particular status historically.
📅 Historical Status Groups and Dates: Offers added context for thorough analysis.

Templates:

Interrupted Workflows: Monitors frequency of process interruptions.
Average Status Times: Analyzes the duration spent in different statuses.
Total Time Active: Focuses on development time, recognizing current limitations in cycle time tracking.

Note: This feature currently supports reporting on calendar days but not business days.

For more information, please refer to our Help Center Article.

We are excited to see how this new feature will aid in refining your processes and driving efficiency. Feel free to give it a try and share your feedback! 🗨️

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Comments

Caitlin Beaty

I have been waiting for this since we started with Wrike in 2018! I cannot wait to try it!

Michelle Hammond

This is fantastic! Thank you so much -- I have a current project I can use this on immediately.

Michelle

Cynthia Sperry

Excellent timing!

Justine Haguet

Very good idea

John Egleston

It would be helpful here and in the weekly release notes to say when features (like this) are only available with Pinnacle licensing.

Florian Gascho

I second @John Egleston.

@Rohan V will this also be avialable to the lower licensing tiers?

Caitlin Beaty

@John Egleston I completely agree. I’m really disappointed that, as an Enterprise Standard user, I don’t have access to this feature. I spent a lot of time trying to figure out why I couldn’t find the right filter, only to see your comment and realize I’m not able to use it at all.

Rohan V

Hey Everyone 👋 thanks all for your feedback!

@John Egleston, @Florian Gascho and @Caitlin WFH 12.29 - 1.2 thank you for sharing your thoughts with us. We will definitely take your feedback into consideration. Currently, the Status Changes metric is available for Pinnacle accounts. If there are any further updates on this, I’ll be sure to post them here.