You know (or I hope you know) what you do when you want new or different functionality in Wrike: you share your idea or upvote an existing idea in the Community's
Product Feedback section.
That vote is really when the baton gets handed off to us - so what do we do with your votes? 🤷♀️
We track and report on the data 📊
That may not sound exciting...but it is. We have an integration between Wrike and our Community. Without getting into the technicalities of how it works, we have a Folder in Wrike where we monitor how many people have voted on every thread; how many accounts have voted, what the change in votes was over the last 30 days, and some detail about the types of accounts that have voted.
Anyone in the company, at any time, can check the report and see what people are asking for.
In fairness, if we just tracked data, but did nothing with it, it wouldn't be that exciting. The great thing is that the report (i.e. the master list of what people are asking for) is very actively used across various teams:
- Our Product Team references the community as they plan their product roadmap and regularly references Community when explaining internally why they're working on something. For example, during our company meeting, we'll hear "We're working on "x", it's the third most requested feature in Community".
- We, the Community team, ask for status updates based on how many votes there are or because we know something is particularly important. We bubble up your wishes and concerns to the Product Managers who can do something about it or who can at least help us provide more transparency.
The community has a big voice, we look at your votes, we read your comments and what you say influences our Product Team's roadmap.
Why aren't all features being released? Simply put, we just can't release everything. Sometimes what one person asks for conflicts with what someone else needs. Sometimes it's just not the right time, or, as amazing as a request is, adding functionality would weigh down the Workspace. Sometimes we even have ideas that haven't been posted but we know they will help.
Moral of the story? The votes, comments, and threads you start in the Product Feedback section make a difference and allow you to connect directly to the Product Team.
So now that we've covered what happens when you post/vote - always remember to search Community before making a suggestion because there's a good chance your idea has already been requested and you can vote for it so our teams see how popular the request is. But best of all, you might find a suitable solution that someone else posted 🙌
Any questions, we're happy to discuss, post below.
