Email conversations with non Wrike users inside Wrike

Currently I have to constantly move back and forth between Wrike and outlook email when having email conversation with non Wrike users.

It would be really useful to be able to have those email conversations from inside Wrike.

Maybe by having a another chat window for external emails under the task or task generated by a request.

The external person would only be able to see that part of the conversation in the external conversations window.

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Comments

Pascal Vuylsteker

My guess is that it is the purpose of the external collaborator status

Dmytry Kyrylov

Some of our suppliers refused to join us as collaborators due to lack of understanding that it would actually help them a lot. So the function to communicate in Wrike with “outsiders” would be really cool to keep everything in Wrike.

Pascal Vuylsteker

I understand as I am facing the same sort of issue. I am wondering if making it easier for the supplier to register to Wrike could be a better solution. For instance by using sth like OAuth (Twitter, Facebook, LinkedIn, etc) authentification

Stephanie Westbrook

Hi guys, this is an interesting conversation. Yes, part of the benefit of the Collaborator license is that you can have more people in the account (specifically people who do not need full access).

As always, we will go over this feedback with our Product Team.

Kelli Wheelwright

I would like to be able to send Emails from Wrike, but a little different use case. Our projects are being used in a template way for our franchise base. We have built in communication triggers in each of the workflows (projects) and some of those are email templates.

Currently the user has to copy the email template and paste it into their outlook email account to then send it to their client. If you could send emails from Wrike, it would help save time and allow our offices to communicate with their clients.

From an enterprise perspective, there is no way we could manage the liability of adding and managing collaborators (essentially home owners and renters and vendors) for each of our offices in Wrike. Because the way our billing is set up our users do not have admin control as we need to be able to keep control of that ourselves to ensure each office is billed appropriately for their user seats.

Permanently deleted user

Hi all, as Stephanie said above, it's a really interesting topic and the use cases you've all provided really add value to internal discussions with our Product Team. Thanks for the continued votes and comments, and if there's an update soon I'll be sure to update you here.

As an aside, we have Slack Integration. It's not exactly what you're talking about here but many people find this a useful integration to be able to converse with their customers while still having the ability to convert these conversations to tasks within Wike.

Farrokh Zarnegar

Hi all,

It is a great idea if this future can be implemented. In many of my projects I interact with external users and suppliers (mostly by email). Sometimes I send them attachments or project details.

As I am new to Wrike this was the 1st future that I was looking for to see how I can keep these communications within Wrike. But it seems we are not yet there!

Bashar Nusir

It is very helpful to implement such a feature, as in certain projects I need to communicate to many external users once or twice and I don't want to loose licenses for that.

Leslie Minnick

The problem we are running into is we have 50+ product managers globally that provide input or details to a certain product launch, carton design, eblast, etc. They may only be involved once every year. To train 50+ people on the collaborator setup would be tedious and, in most cases, a waste of time for just a couple of responses. Not to mention our outside vendors that are involved. Implementing a new feature as a solution to this problem would be very beneficial.

Fabienne Looij

What we are looking for is a way to file our e-mails in the project folder in a way that we can use them again.

With using them, I mean that we like to reply on an e-mail or to be able to forward it

Scott Rogers

We are using Wrike as a ticketing system for web support (somewhat like ZenDesk), so we have many people making requests (far more than we would want to add collaborator licenses for. It would be great if they could follow along with the progress of their request when a comment specifically mentions them.

Mike Boysen

The first thing I looked for was the ability to reply to an email notification coming directly from a task. It would seem fairly simple to deliver it from the tasks email address. Why are you making me go into Wrike to respond? That makes no sense in the real world as the use cases above demonstrate. Even for me, I don't want to live inside Wrike just to send a quick response back to a colleague (and neither does our executive team).

Other like applications have been doing this for years.

Mike Boysen

I feel silly because I just noticed that I CAN replay to an @mention notification. I could've sworn I wasn't able to do this before.

Denise Davis

This would definitely be helpful. I have to echo Leslie's issue. Our company has 20K + employees, and any one of them could enter a marketing request through the conditional form. We have some frequent flyers, but even they don't fly frequently enough to warrant training on the collaborator interface.

Nancy Lawrence

I agree with Denise as well. Sound like our situation is very similar.

Colleen Sterner

This isn't critical for us yet, but if we want to roll out Wrike to the other departments, this will become critical.
We'd need to be able to email back and forth from within Wrike. We use Outlook.

Actually, other folks have become frustrated with other project management tools they've tried because they don't integrate well with email.

Elizaveta Bogdanova

Hey @All, thanks for keeping this conversation going, I really appreciate it 🙂 I'll make sure to get back to you when I have news from our Product team.

Doug West

Any update on this? I have a virtual assistant, and we use Wrike to correspond and stay on top of assignments. My VA checks in with her company's supervisor. Is there a way to have the VA check in via Wrike and sent that daily notification (check in/check out) from Wrike? I know I can add the supervisor as a collaborator, but the supervisor position seems to rotate.

Michele DeFilippo

We would find this feature useful as well. In our use case, I correspond with about 800 prospects a year. To keep track of these conversations, I manually cut and paste these emails into a Wrike task to keep details discussed at hand when a prospect becomes a client. This is a tremendous waste of time, but I can't very well ask a prospect will open a Wrike account just to talk to us. Even clients have trouble with invitations. They don't follow the instructions and wind up opening their own Wrike trial account instead. Both of these problems would be solved if Admins were given the authority to add email addresses / Collaborators to Wrike in the background.

Stephan Gritsch

A one-and-a-half year old suggestion: what does the Product Team have to say about it in the meantime?
This topic is also very interesting for us. All the key aspects have already been mentioned. I'm also excited about a solution that allows non-Wrike users to be included in the discussion via normal e-mail traffic. At the moment, when I communicate outside Wrike, I set the email address of the task for example in CC. If a non-Wrike user replies, I would be forced to manually send the reply back to the same task. It is more practical if the answer of a non-Wrike user also ends up in the task. The logical consequence is to be able to communicate with non-Wrike users from within Wrike.

Peter Vane

+1 for this.

Email is such a key part of business communication...not always with collaborators!

Would love to see a full integration.

Elizaveta Bogdanova

@All hey, thanks for your continued support here. We continue to pass your feedback to the Product team. Once the suggestion hits 60 votes, we'll add a Product status to it 👍

Mike Boysen

An interesting way to gauge customer needs. I would imagine that the vast majority of users never come here, and are therefore not represented

Aaron McLaughlin

Some further outlook/email integration would be very useful

Sam Gonzales

+1 on this !! Any updates Wrike team ?

Thomas Guy Farley

Following.

Adam Chapman

+1 from me as well. I think all the relevant details have already been shared. This is a huge issue for us and is causing those teams already using Wrike significant hassle and keeping other teams from considering it as a good solution to their use cases.

To be frank, any use case outside of "pure" project management almost inevitably requires sending and/or receiving information from individuals not in Wrike and the current method of having the Wrike user manually respond to the users message and copy Wrike to get the information on the project is unwieldy at best.

I know Wrike isn't a ticketing system, but adding lightweight communications functionality that is table stakes for any ticketing platform would go a long way to make Wrike more flexible for those use cases that blur the lines and require significant collaboration with non-project stakeholders.

Clearly, this thread isn't being watched or the numbers aren't high enough to matter, but figured I'd add my voice just in case.

Thanks!

-Adam

Sam Gonzales

+2 Adam !!

Pascal Vuylsteker

@Adam Chapman you may want to add your voice to this other similar thread as well: /hc/en-us/community/posts/115002787869--Backburner-Email-notifications-for-external-request-form-submitters

Michele DeFilippo

Fantastic summary, Adam!