Glitch: Grey Box in Task Description

Hello,

Members of our PM team are experiencing issues with the task description in Wrike across different client folders. We first noticed this occurring on Monday, 10/31. A grey box appears in the task description (parent and subtasks) and we're unable to click the space to add text. Some have found it's helpful to refresh over and over, or access the task from the folder itself vs. via a dashboard or the inbox. However, today I am experiencing this glitch for the first time and none of these workarounds are resolving the issue for me.

It is happening in every task in a particular folder currently.

Thank you!

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Comments

Cansu Yetisgin

Hi @Christine Maness, thank you for posting! Since Community is a public platform, I edited your post to remove some of the internal information I hope that's okay. I'm raising a Support ticket for you so my colleagues can look into this🙋🏻‍♀️

Christine Maness

@[Deleted User] Yes, I appreciate it! What is the best method of submitting support tickets when experiencing technical difficulties in Wrike?

Elizaveta Bogdanova

@Christine Maness, I'd suggest using this web form 🙂

Laura Juneau

Hello,

I just wanted to add to this, we are having the same issue. We are trying to update task descriptions, but when we try to make the update, the description field is greyed out. If the description field is not greyed out and we make an update and refresh the task, we find that the description only kept they very first character that was inputted; for example if we were to add the word 'test' to the description, when refreshing we only see the letter 't'.

Thanks!

Cansu Yetisgin

Hi @Laura Juneau, welcome to the Community and thank you for reaching out. I see that you're in touch with our Support team already about this. Please don't hesitate to let me know if I can help you with anything else🙋🏻‍♀️

Allison Catalano

Hello, I have the same problem. What is the resolution?

Elizaveta Bogdanova

Hi @Allison Catalano, welcome to the forums 👋

I can see you're discussing this with our Support team 👍

Please let me know if there's anything else I can help you with.

Richard Bitgood

We are suddenly having this behaviour happen frequently as well? This seems to be a known issue... can you provide an update here?

Elizaveta Bogdanova

Hi @Richard Bitgood, apologies for this!
I've looked through a previous ticket on this topic, and the recommendation from our Support team is to check if this also happens in incognito. If it doesn't, then please try clearing the cache and cookies in the regular browser. If the issue is also happening in incognito, then please let me know and I'll raise a ticket for you.

Richard Bitgood

Thanks @Elizaveta Bogdanova it seems to have resolved. Our team was experiencing it often for a few days, and no one has complained recently. 🤷‍♂️

Rohan V

Hey @Richard Bitgood 👋

I'm glad to hear the issue is resolved. Please do let us know if it happens again, and I'll raise a ticket with our support team.

Jennifer Archer

This is happening to me and some coworkers on a daily basis. Can this be fixed universally or is only happening to certain accounts?

Shawn Edmiston

I'm having this issue, and clearing cookies isn't helping.

Basudha Sakshyarika

Hi @Jennifer Archer and @Shawn Edmiston 🙋🏻‍♀️ Apologies for the delayed response.

@Shawn Edmiston: I see you’re already in contact with our support team and they are best equipped to help you with this issue. 👍🏽

@Jennifer Archer: If you’re still experiencing this problem, please let me know. You can contact our support team directly, or I’d be happy to raise a ticket on your behalf. 😊

Jennifer Archer

It is still happening to various members of our team.

Elizaveta Bogdanova

Hi @Jennifer Archer, can your team members reach out to our Support team so this can be looked into?