Shortcomings of Wrike Tickets and Blueprints

Frank Archambeault

Hello All,

As a new Wrike admin for my org, I have noticed some real shortcomings as I have built out a new Service Desk ticketing system and I wanted to get feedback on if any of these issues are on the roadmap to be resolved.

1. Recurrent Items

The custom fields do not save when items are made recurrent

The formatting options (like having checkboxes) do not carry over into the recurrent ticket

2. Blueprints cannot be scheduled

This is a major flaw in my opinion.  Given the issues noted above with recurrent items, most of which would be a moot point if Blueprints could be scheduled.  

 

Having been a JIRA admin previously, Wrike has some serious catching up to do.

 

Pietro Poli

Hi @Frank Archambeault,
for custom fields value in recurring task please add your vote here: /hc/en-us/community/posts/360018917274--Status-Not-planned-Custom-fields-for-recurring-tasks

For scheduling blueprint I've made something with Wrike Integrate, I know that is a cost upgrade but if you need some info let me know.