Email notification of a response to "Email to requester"

When we use the "Email to requester" feature - the requester correctly receives that in their email inbox.
But when they respond, the response is captured in the Wrike request, but we are not notified about it. Is there a way to turn on the functionality that would send us an email whenever the requester responds? If not, can you add that functionality?

Perhaps, some other kinds of automation would be helpful too, like if we close a request, but the requester responds - change the status back to open, or something like that.

Thanks.

P.S. If you would like to see this request implemented, please upvote it and ask your friends to. Minimum threshold is 60 votes.

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Comments

Rohan V

Hi @Sergey Lyakh 👋

Thank you for sharing your feedback. It has been forwarded to the relevant team for their review 👍

Amanda Jovaag

Is there any update or workaround on this? We are running into this problem as well.

Rohan V

Hi @Amanda Jovaag 🙋‍♂️ thanks for commenting! At this time, there are no updates to share. If you haven’t already, please consider adding your upvote to Sergey’s post above by clicking on the 👍 symbol. Should there be any updates in the future, we will share them in the Community, so please keep an eye on our Weekly Release Notes.

Ryland Talamo

I added my upvote to this–I've missed several people's responses; this feature would be super helpful! Adding this as an option here would be ideal.

Basudha Sakshyarika

Welcome to the Community, @Ryland Talamo! 🎉

Thank you for your feedback. It makes sense to have this option under email notifications, and I will forward your suggestion to the product team. Also, you can check out how our product feedback forum works here. 👍🏽

Ali Moses

This feature would also be of use to us.