@assignees versus @followers

Everyone on my team can view all our projects at a space level.

However, I only assign ONE person to each task or project to prevent ownership confusion.

I then rely on @mentioning folks to get other eyes on the task or project. This could mean that although 1 person is assigned to a task/project, 5 people might be having a discussion in the comments.

What's the best way to use @assignees and @followers to my advantage? Or do I still need to @mention everyone who needs to see comments in those comments?

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Florian Kislich

I think this is a very important topic.

I strongly suggest using the follow function and avoid multiple assignees. Wrike adds everyone as follower who participates in a discussion of a task. Additionally, one can add himself as autofollower to specific folders.

I also check who's following If I add a comment @followers and manually add persons not following but need to pay attention.

On the other hand, one may get spammed by mentions in the inbox, so it could be helpful not to follow every task / folder.

I placed a feature request for detailed settings for different use cases here: Please vote up!

Advanced auto-follow settings – Wrike Help Center

Melody Norris

This is what I was hoping the answer would be. I was worried it would automatically make everyone on the team a follower. Great...so assignee is truly just people assigned, and followers is everyone who has been brought in via the comments section!

Happy to upvote! Thanks!!

Eric Fiero

@Florian Kislich This brings up another question to me that you might know. It seems everyone in a space has the projects "shared" with them. But does that mean they are "following" also? I guess I just always assumed @followers included everyone shared with.

Florian Kislich

Hi Eric,
no - not everyone who can see a task or project is following it necessarily. A task or project needs to be shared with one in order to be able to see it. There are different access levels of sharing - from readd only to full rights.
But following a task or projects means you get notified if someone mentions @followers, or even automatically by email if you put on certain notification options.
Kind regards
Florian

Lisa Hagley

@Florian Kislich when you say "participates in a discussion of a task" - do you mean (for example) I ping @DollyParton and she's now automatically a follower? Or does she actually have to respond back in comments to be added to the followers group? My team seems to have problems using followers in that a lot of folks aren't getting notified.
Thanks!

Florian Kislich

Hi Lisa Hagley

If you @mention someone in the comment section, he will be added as follower automatically. If someone who doesn't follow a task comments something, he is not added as a follower automatically. This makes sense somehow, but If you like to have more flexibility, please upvote this feature request: Advanced auto-follow settings – Wrike Help Center

Florian

Claire OWEN-SCHUBNELL

If Person A is assigned to a task and then reassigns it to Person B, does Person A automatically become a follower and continue to be notified of all comments on the task even if they're not mentioned? Or is Person A removed from the task followers once it's no longer assigned to them and they haven't been mentioned in a comment?

Florian Kislich

Hi Claire,

in my experience Person A is added automatically as follower by beeing assignee. If there is no other interaction of the person with this item, and the assignee changes again, Person A would be also removed as follower automatically. If there had beed intercations that would cause Person A to follow the item otherwise (e. g. beeing @mentioned), Person A would keep following the item even when removed as asignee.

Florian