Storage Limits

As an Admin of the account not the Owner, but the other Admin, i need to see how much storage we have used, it seems a bit ridiculous to have to go to my Boss and ask how much storage we have used. That is why he made me the Admin was to keep track of all of the information.

Find more posts tagged with

Gathering votes

Status: Gathering votes

Comments

Jen Derry

I agree. We need a solution the allows Admins to locate storage information and limitations.

Laura Walz

We recently ran out of storage which prevented us from uploading anything (which stopped our work until we were able to resolve)! I would really appreciate a notification to all admins prior to running out of storage so we can proactively make a change and not have dozens of team members' jobs interrupted.

Evgeny Parfenov

We also ran out of storage space and administrators were not notified about that. It will be great if you add notification functionality about low storage and user licenses via email or UI for administrator role.

Salena Sauber

I would be interested to hear from others on what steps they took to resolve the storage issues? We are very close to hitting our storage limit and I'm not 100 percent sure what steps to take to resolve.

Radzi Ismail

same problem with me

Elizaveta Bogdanova

Hi everyone, thanks a lot for your feedback here! I've passed it to our Product team, and storage limit visibility for admins is something they'd like to implement in the future. I don't have an ETA for now as the suggestion is not yet on the roadmap, but I'll let you know once I have updates from the team.

Stefan Pilsl

Hi,

yes, please let admins have access to storage space information !

Elizaveta Bogdanova

Thank you for supporting this suggestion, @Stefan Pilsl! I'll let you know once I have an update from our Product team!

Asha Mody

Storage information, please? How do I delete and locate my storage?

Lisa Kizymishina

Hi @Asha Mody, storage limits are defined by the subscription level and by the number of users in the account. Here are the starting numbers (taken from Wrike Help Center):

As the account owner you can see the information about the remaining internal storage in Settings > Subscription:

To identify files that take up most of the storage space, you can open a project or folder where attachments are added in the Files view and sort attachments by their size:

You can also delete files from there.

Another useful tip: Cloud storage services do not count into internal storage in Wrike, so I suggest using GoogleDrive/Box/OneDrive/Dropbox attachments to optimize Wrike storage.

Finally, if you need more internal storage space, you can additionally purchase the amount of 1 TB. Let me know if you have any questions!

Theodora Deltona

@Elizaveta Bogdanova I see you still haven't fixed this problem. Admins do not get a notification about storage limits and we also can't see our storage account information so we can delete files or purchase more storage. Are we supposed to contact our boss and ask them to fix this issue? It's literally been two years since someone first mentioned these storage issues....

Elizaveta Bogdanova

Hi @Theodora Deltona, welcome to the Community!

For now, it's only the account owner who has access to this information. The feedback that we've received from you here has been passed on to the Product team to make sure they are aware of this ask. Here are the guidelines on how this Product Feedback forum works to get you started. If we get an update from the Product team about this suggestion, we'll let you know.

Gabor Bejan

Hello Community team,

Could you please help me better understand something about file storage and deleting files? I followed the steps outlined above and deleted approx 10 GBs of files, however, when I try to upload a new file (10-15 MBs) I still receive an error message that I don't have enough space. Could you please confirm how long it takes for the Wrike system to register the deleted files and allow me to upload new content?

Thanks in advance for your help.

Regards,

Gabor

Lisa Kizymishina

Hi @Gabor Bejan, welcome to the Community! According to our records, you should be able to upload a couple of 10-15 MB files. Did you remove files along with the tasks? If so, please ask your Admin to remove these tasks from the Recycle Bin to make sure the files are gone for good. The Account Owner can check how much storage your team has in the "Subscriptions" tab of Account Management. Please reach out to them to confirm how much space you have left.

Also, at the request of the Account Owner, the Support team can generate a special report that'll show the largest files in your account. Please ask your colleague to submit a ticket to us and we'll be happy to help!

Joey Lopez

This is ABSOLUTELY RIDICULOUS!!!!!!!!! We received this error earlier today, and our team has been deleting over 50GB of files and WE STILL HAVE THE ERROR FOR EVERY USER!!!!!!! NO ONE FROM WRIKE WILL ANSWER OUR EMAILS! WE'RE TOTALLY ****'D!

Joey Lopez

IT'S BEEN HOURS! AND WE STILL CANNOT WORK! SOMEONE NEEDS TO ASSIST US! Wrike has removed telephone and chat support, and all we have now is email support and no one is getting back to us! this is horrible!

Fillipe Neyl Walecki

@Joey Lopez have you deleted the tasks from the Recycle Bin too? Check that, it may be the issue.

Joey Lopez

@Fillipe Neyl Walecki yes, and good thinking, one of our users pointed out the recycle bin in everyone's home menus and we started emptying those too. It FINALLY took hold, about 5 hours since we started deleting 1gb files. We've now deleted over well over 50gb and can finally upload 1mb PDFs. This was a HORRIBLE user experience. No warning we were approaching our limit, and seemingly NOTHING we could do about it, at all. When support finally did respond it was an offer to show us where our largest files were, which we figured out where the files are thanks to Lisa's post above; OR to pay more for more storage by emailing our sales person.
Why is this so analog? Why couldn't we SEE how much storage we had left? Why weren't we WARNED we're approaching it? and why don't we have the option of purchasing more storage IN WRIKE? This is bonkers. We've lost so many hours today of work!

Joey Lopez

ALSO why do we have to end up here in a support forum? When you search Wrike's aweful HELP for 'Storage Limit' you get NOTHING but 'email your rep'. How about some actual HELP! like "if you see this error contact wrike to pay more or start deleting big files and within a couple of hours it'll fix itself" MENTAL HEALTH IS A THING YA KNOW!

Elizaveta Bogdanova

Hi @Joey Lopez! I'm very sorry to hear about your experience! I'm glad to see it's resolved now, but please let me go into some detail on how to reach out to our Support team and also, how to check your account's storage limit.

Regarding reaching out to Support, all paid and trial accounts can access the phone number when you're signed in with Wrike on the Community/Help Center:

There's more info on how to reach out to Wrike Support in this Community post.

In relation to checking your storage limit, only Account Owner can check the remaining account storage, for now, it can be found under Settings > Subscriptions. We continue to pass on the feedback from this thread to the Product team and we'll let you know if we have an update.

Please let me know if I can help you with anything else!

Ashley Fischer

Our account owner doesn't really have anything to do with the day to day management of the software. It is quite annoying to have to contact him to check on the storage limits of our account in Wrike. I am the one who is responsible for keeping things running in the program. It makes sense that an admin can at least see the storage limit - maybe don't give them the ability to increase anything, but we should have visibility.

Elizaveta Bogdanova

Thanks for sharing your feedback and supporting here @Ashley Fischer!

Keith Hubert

Agree with all the above frustrations from everyone. If this is a problem, make a FAQ article about it so I don't have to realize the issue here in a forum. Then look to fix the problem or create a better user experience. We hit our limit 1 week before one of our biggest sales of the year and the whole team got stuck because we couldn't upload anything.

Elizaveta Bogdanova

Welcome to the Community @Keith Hubert! Thanks so much for sharing your feedback here, I'll make sure to pass it on to our team.

Patricia D'Abate

Aside from files, do tasks (active and deleted) take up storage? Or in other words, what else uses storage besides files?

Elizaveta Bogdanova

Welcome to the Community @Patricia D'Abate 👋 Apologies for the late reply!

I can see that our Support agent has reached out to you about this, but for anyone else reading this thread, only files attached from your computer take the storage space in Wrike.

Nick Barrett

Absolutely agree with all the above frustrations from everyone and I'm not surprised to see Wrike dropping the ball in another area, and using the same response "I'll pass it on" to what should be urgent and important changes. Customer service, action, product design is a recurring theme - all are poor.

Our company started the week to find we had used all our storage space. Great. Thanks for the notification Wrike - yeah right. That's not important is it. It's only your customers unable to use your product. And spending a lot on it. So fun.

And so I have spent this morning, deleting over 1000 images and tasks - of course that can't be easy can it Wrike?? 500MB size limit on deleting items. Thanks for that. So fun.

Next, I have emptied our Recycling Bin. Of course, to find quite a few items in there - because Wrike hasn't setup an IT basic - an auto-deleting Recycling Bin. Why would I want to keep items from over a year ago Wrike?? Please do tell. So fun.

And after doing those two things this morning - guess what? Wrike still says I have "0 B out of 125 GB of storage available". So fun.

What do I do now Wrike? Please do tell.

Nick Barrett

And why did you not answer Gabor's question from above!?!

"Could you please confirm how long it takes for the Wrike system to register the deleted files and allow me to upload new content?"

Lisa K

Lisa

Elizaveta Bogdanova

Hi @Nick Barrett, apologies for the late reply. Our engineers are now looking into this and my colleagues will reach out to you with the answer as soon as they can. We will also publish the reply here.

Richard Herzog

We have several spaces and thousands of projects and tasks. I need a way as the account owner and/or admin to find duplicate files (a feature to replace with a permalink instead of manually), sort by file, size, etc so I can delete signature gifs, pngs, jpgs, etc. There are literally thousands of similar or the same files scattered just from email forwarding and Wrike Outlook add-in. Yes it's a training issue, but that doesn't stop the need to manage files at 500GB or going to 1TB. Please advise on a larger function besides the file view at each level. I can't get it to load, let alone understand and scroll to take action on a subset with hundreds of projects, and their files.