Reset User Passwords Capability Needed for Admin's

Our organization is on the Wrike Desktop version. The organizations supported browser is IE. We have 4 Admins supporting over 100 users.
At times, a user may forget their Wrike password. The current procedure for a user to reset their password is cumbersome and requires the user to have some knowledge of how browsers function. The current procedure also has a time out feature once the reset message is sent. Below is the communicated reset procedure.

Please ask the user to do the following:
•Request a new password reset email by going to the 'Forgot your password?' page (wrike.com/remind.htm);
•Go to the email inbox, open the password reset email from Wrike;
•Right-click on it and select 'Copy link address'

Then, the user should paste the link in the address bar of one of the browsers supported by Wrike in the incognito mode and press Enter.

When a user does have an issue, our system Admins attempt to support (usually remotely). The current procedure does not support a streamlined process that allows the user to quickly re-gain access to their Wrike account. Having an Admin Supported Password Reset procedure would greatly improve our user’s experience.
Please consider implementing an Admin Supported Password Reset.

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Status: On hold

Comments

Niels Christensen

That would be Nice to get

Permanently deleted user

This request makes sense guys, thanks for posting and voting, we'll be sure to pass it to the Product Team but I'm unsure what further streamlining they may be able to provide as the steps above are the usual password reset steps for many companies. I think providing Admins with some permissions is an interesting approach and if I have an update on that I'll be sure to share here.

I just have a quick question about the process you describe above - why is it necessary to copy and paste the link into the incognito mode, rather than just clicking it to reset the password? Sorry if it's an IE reason, I rarely use IE 😇Though IE 11 is a supported browser.

Looking forward to your reply!

Mark Belvin

The process above was provide by Wrike after users of IE experienced an endless/spinning Wrike login when clicking on the reset link.

Thank you

Tattiana Hubert

Hello, any update on this?

I would like to reset a user's password on the account as they are no longer employed by the company but the email address and the tasks are relevant for the new hire.

- Why can't I just click a button to have the password reset from the Account Managment board?
- I don't have access to the employee's email, as I am only the Wrike admin, not IT.

Thanks,

Tattiana

Kelsey Ingram

Hi there,

As an administrator who supports a medium-sized organization of individuals in a country where digital literacy is not very high, this would make my life a LOT easier. Please consider implementing this, it's pretty standard across other cloud-based enterprise business solutions.

Thank you!

Kelsey

Derek Kindig

Hello,

Earlier today I ran into a situation in which resetting a user's password would have been helpful. I hope this feature finds its way into Wrike for admins to utilize. Thanks!

Permanently deleted user

Hey everyone, thank you for all of the feedback and use cases! It's all been passed on to our Product team. I don't have any update for you, but as soon as I do, I'll let you know.

Steven Mann

Definitely a function on Workfront and was always helpful, especially when you're trying to on-board a reluctant team who "forgets their password" every time you asked them if they've checked their Wrike. Lol.

IT Rockcote

This is certainly a function that IT/Wrike Admins need to have. Totally understand how you can ask a user to reset and check emails - but the ability for an admin to click a button and force a reset password (or even set it for them, in the case of employees no longer with the company)

Permanently deleted user

Hey @IT Rockcote and @Steven Mann, thank you for your feedback! It's been shared with the Product team.

Helge Hinniger

Adding my voice to those who say that this would be a very useful feature to have. As a Wrike for Marketers subscriber, there's currently no way for me to keep a departed coworker out of wrike without deleting their account – at least as far as I'm aware of. This is either a huge inconvenience or a huge security risk, depending on which "solution" you choose.

Permanently deleted user

Thank you for sharing this feedback, @Helge Hinniger.

You can deactivate a user in an Enterprise account to prevent them from logging in again, or delete them to do the same. Before you delete the user, you can use Mass Editing to mass-reassign all tasks from one user to another. This way, you'll be able to easily find all of the work this person had done before they were removed from the Wrike account.

Let me know if this helps! If you need anything else, feel free to reach out at any time.

Daryl Cheung

I'm actually quite surprised that this feature (admin force reset password for users) is not available in Wrike. It seem to be a very common feature in all other platforms.

I added my vote to this as well. I just experienced 2 cases and I'm sure more will happen.

Permanently deleted user

Welcome to the Community, @Daryl Cheung! Thank you for sharing your vote and your feedback here. If you need anything else, let me know.

Brad Keller

Any update on this feature?

Off boarding users is a pain if you have to get someone to login as them to change a password.

Elizaveta Bogdanova

Hello everyone, thanks a lot for your feedback here!

The team doesn't have this in their immediate plans, but we continue to pass on your feedback - once we have an update, we'll make sure to let you know here.

Gretchen Linder

Upvote for this. We ran into this situation this week. A user tried to reset password from the mobile app but our IT is blocking the email. Our IT has recently tightened down on email security, thus is a recent issue and not always the case. This user is currently blocked out of the mobile and browser versions, but had previously installed the desktop version; so, they are still able to perform their work.

As a system admin, my concern is for those who may try to reset the password and have not previously installed the desktop version. We are working with our IT dept for immediate, short-, and long-term solutions, including before and after we implement SSO.

So, my immediate concern is how to get the user access so we can keep them working?

Jackie Sackstein

Upvote. We have someone on our team locked out because he can't receive the password reset email due to our company's email security.

Byron Gill

Upvote. This would be very beneficial for all Wrike Admins. I know I have needed it several times and have to instruct differently.

Elizaveta Bogdanova

Hi @Gretchen Linder, @Jackie Sackstein, @Byron Gill, thank you for letting us know your feedback here! I've checked with the Product team - there are no updates for this one as they don't have this on their short-term roadmap due to other priorities.

Please upvote (= like) the original post above if you haven't yet - this is what helps our team understand the popularity of the suggestions here on the Community.

Marvin George

I am very surprised to find that I am not able to reset a users password, this is a must have feature to ensure that our companies online security policies our adhered to. Can you guys please add this function to the admin rights asap.

There are also other times when this is required eg, an HR issue where you may need lock out staff members temporarily, currently the option to deactivate users is available but only in the enterprise edition, why is this not available across the board?

Having introduced Wrike to our company 4-5 years ago, it is these small issues that really frustrate me as a business owner.

Elizaveta Bogdanova

Welcome back to the Community, @Marvin George 🤗

Thank you for sharing your feedback in support of this suggestion. I will pass it on to the Product team. Any news, I'll make sure to share here.

Jeff Johnson

Is this really still not a feature? The original request is almost 3 years old. We have a locked out user because an admin can't reset the password. And still not sure what to do.

Elaine McDonagh

Hey @Jeff Johnson, thanks for checking in here.

This suggestion has less than 60 votes and is yet to receive a status. Our Product team leans on Community votes to determine how popular a Community suggestion is, so the more votes an idea has, the more our team can see the need it. As Lisa mentioned above, there are currently no plans for this, but if that changes we'll be sure to let you know. I would encourage other users who are interested in this feature to add their votes here too 👍

Would you like me to raise a support ticket for you @Jeff Johnson? Our team will be happy to investigate further and assist.

Jennifer Stelmach

This is definitely a feature we have for most applications we administer in IT. We have Enterprise, yet cannot force a password reset for a user. That is a risk when we have a security situation.

Cansu Yetisgin

Hello @Jennifer Stelmach, thank you for sharing your feedback. I've passed it on to our team 👍🏼

Sean Hebein

I have a need right now to reset all user passwords and I am shocked that this is not a feature that already exists. I am surprised an dismayed as this is kind of a big deal from a security perspective as well.

Elizaveta Bogdanova

Welcome to the Community, @Sean Hebein! I'm sorry to hear you're disappointed! I'm passing your feedback to our Product team.

Please let me know if I can help you with anything else!

Helge Hinniger

@Elizaveta Bogdanova Please add my name to the group of disappointed customers. The fact that Wrike continues not to make this critical feature available to all paying customers just baffles me. It appears that you have the functionality built, and you have people asking you for it. I don't understand why three years after the original post nothing has been done about this.

Cansu Yetisgin

Hello @Helge Hinniger, I hope you don't mind me jumping in for Lisa, and apologies for the delayed answer here.

Thank you for your feedback, we're always open to hearing your thoughts and concerns since it helps us learn about what's important to the Community.

Please allow me to share a little detail on how we process Product Feedback. We receive many great ideas on Community, and we pass on all feedback to our Product team. If you'd like to find out more, this article explains what happens after we receive Product feedback.

We check with our team and assign a status after a thread receives more than 60 upvotes according to our Product Feedback Guidelines & Statuses. This suggestion at the moment needs more support. In the meantime, if there are any updates in relation to this suggestion, we'll be sure to update you here. Please let me know if you have any questions.