Request Forms: Map Responses with Multi-Select

Hi!

It'd be great to be able to map request form responses to multiple parts of a task. For example, have something be mapped to both a custom field and the title. Or have it mapped to the description as well.

For example, we have a request form that maps the department name to the title, but it'd also be great to have it map to a custom field, so that we can do queries by department at some point if need be, to see which departments are submitting the most requests.

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Status: Launched

Comments

Elizaveta Bogdanova

Thank you for another interesting suggestion @Desiree Dixon, I'm passing it on to the team now 👍

Anders Kilbrandt

I like this suggestion @Desiree Dixon! More flexible request forms since request forms are great to use and could be even greater!

Elizaveta Bogdanova

Hi @Anders Kilbrandt, thank you for supporting this suggestion! Please make sure to +1 (= "like") Desiree's post if you haven't yet 👍

Greg Leff

This would be very helpful for our team as well

Elaine McDonagh

Hey @Greg Leff, thanks for letting us know.

We've passed this on to the team 👍

Jon Moakes

This would be useful for us

Cansu Yetisgin

Thanks for supporting @Jon Moakes, we'll make sure to update here if we have any news 👍🏼

George Fiveash

This would be an incredibly helpful, I've been meaning to make a product feedback thread for it for a while (in fact I thought I already had), so thank you for raising this Desiree Dixon.

Would really appreciate this one Wrike 😉😁

User cases for us:

-Retaining originally requested dates in custom fields (not in the stream) as well as mapping to the task S/E dates (which could then be modified by a project manager as appropriate).

-Wanting something to be mapped to the title and to a custom field. Saves me having to make the question twice, particularly annoying if it's a large dropdown with 50+ items. Saves the request form users from having to enter the same thing twice in two questions.

Cansu Yetisgin

Hello @George Fiveash, thank you for sharing your use cases here. I'll pass on your feedback to our Product team 👍🏼

Please be sure to upvote the original post by clicking on the heart icon if you haven't yet. The upvotes of a suggestion help our Product team to understand the popularity of the idea amongst our users 🙋🏻‍♀️

George Fiveash

Howdy @[Deleted User],

Thank you and I have done!

Have a great day,

-George

Desiree Dixon

@George Fiveash Yes, absolutely - I do not want people to have to enter the same data twice, so that it can be mapped to two places. Not a great user experience 😅

Cansu Yetisgin

Hi @George Fiveash, @Desiree Dixon, thanks for sharing, your feedback is passed on 😊

If I may, I'd also recommend encouraging your team members to upvote on this suggestion. The number of votes on a suggestion helps our team understand its popularity 🙋🏻‍♀️

Stephanie Bannister

This would increase efficiency for us. Here is are our current use cases:

When transporting code from one environment to another, we require the developers to enter a request. We need to approve these requests as well as be able to report on them from an audit perspective (which is why we need the custom fields).
During our projects, if someone wants to make a change or enhancement to an approved design or already-built set of code, they need to enter a request. We need to approve these requests as well as be able to report on which objects are impacted, hence the need for custom fields.

As a workaround, we are asking users to enter the information twice into 2 different fields - once so it can go into the description for ease of approving, and once so it can go into the custom field so we can report on it.

Cansu Yetisgin

Hi @Stephanie Bannister, thank you for sharing your use cases, I've passed them on to our Product team.

There is a post here, could you please check it out and let me know if this is similar to your use case?

If so, please upvote that post too. Here is a useful article explaining what happens after we receive Product feedback 🖊

Stephanie Bannister

Hi @[Deleted User],

That post is not quite the same - The forms as they exist today do allow custom fields to map at the task level, so the request here might already be resolved.

My use case is centered around allowing 1 input field (i.e. a short answer) to be mapped to both a task custom field and the task description.

Cansu Yetisgin

Hi @Stephanie Bannister, thanks for the clarification here, I've passed on your use case to our team 👍🏼

Jon Moakes

Any news on this feature request please?

Cansu Yetisgin

Hello @Jon Moakes, thank you for checking in!

Unfortunately, no news at the moment. We'll be sure to update you here if there are any changes 🙋🏻‍♀️

Melissa Mourer

This would be helpful for us as well. Like the ability to have custom fields, but need more flexibility with how that information is viewed/used.

Keenon Snell

Hi, wanted to see if this was on the Product team's roadmap. This would be extremely helpful to have answers display in custom fields and show show in the description/title of a ticket. Thanks.

Elizaveta Bogdanova

Hi folks! This isn't currently planned, but we'll let you know if we have any news in the future 👍

Timothy Livingston

I have also upvoted this request.

I'm trying to set up a simple Vacation request that goes to a folder where the default view is "Calendar"- so I want the name in the title so I can see who is on vacation from a glance at the calendar view.

I also need to assign the person to the task so that they show up as busy in a workflow chart.

I also would love to be able to assign the task to the "Task Author" both in requests and in workflow status changes. It seems like assigning a task back to the requestor would be a common need.

I also want to be able to set certain fields to fixed values at the time the request is entered, but that's another feature request for a different thread.

Elizaveta Bogdanova

Thank you @Timothy Livingston! And special thanks for sharing a detailed use case. Our team are reviewing their plans for request form updates, so we'll let you know if there are any changes here.

Katie Greer

I upvoted this request as well. The ability to map a request field to more than 1 place would be extremely helpful for us. Has anyone found a workaround other than asking the customer to enter the same info twice?

Laura Boylan

Hallelujah!!! It appears this feature request has been completed and released. THANK YOU!!!!!

Greg Leff

Yes, I just saw this was implemented as well! Putting it to use right away.

Juan Muttoni

Laura Boylan @Greg Leff happy to see you are enjoying the latest enhancements!

Please, feel free to learn more details about the new design and functionality of request forms here.