Tasks are filtered to active tasks automatically?

One of my users is having an issue where she has to go into each project and change the filter from "all active tasks" to "all tasks" (people like to see all tasks because its always been the way we run our projects)

Is there a preset I have not found that would change it so that everyone always sees all tasks not just all active?

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Comments

Elizaveta Bogdanova

Hello @Katherine A! Filter presets work at the individual level, which means that each user needs to apply the "all tasks" filter. However, once they do it, this filter is preset for the other projects as well. Please let me know if it's not how it is now in your team member's account!

Jan-Christoph Keßler

@Elizaveta Bogdanova, yes and no. When I use the "show project"-button on my dashboard Wrike switches to "active only"-filter. Wasn't too much of a pain currently but yeah, am experiencing the same thing

Elizaveta Bogdanova

Thanks a lot for weighing in, @Jan-Christoph Keßler! I'm checking with the team, and it looks like they are currently working on a solution that should enhance the filters 🙂 I can't share any details yet, but please stay tuned for updates!

Nick Goertzen

Hello!
We are experiencing the same issue.

Yesterday it was fine and today our members have to keep changing the filter.

Elizaveta Bogdanova

Hi @Nick Goertzen, welcome to the Community! I'm sorry to hear that, let me forward your query to my colleagues from the Support team 👍 They'll be in touch ASAP.

Nadeen Beckett

At the beginning of the year, the filter has been resetting to ALL TASKS and now we daily have to go in and reset it to ACTIVE TASKS. Is there a fix?

Elizaveta Bogdanova

Welcome to the Community @Nadeen Beckett! I'm sorry for the inconvenience, we're looking into this. Someone will reach out to you ASAP.

Andy Grollmes

My team is running into this as well. They have it set one way, but then it randomly switches to the other and they don't recall switching it over. And we can't quite put our finger on when or why it's happening. Makes them feel a little like this gif.

Cansu Yetisgin

Hello @Andy Grollmes, I see that our Support team is in contact with you via email. Please let me know if I can help with anything else 🙋🏻‍♀️

Tre Millett

@[Deleted User] Hi, I am also having issues with "all active tasks" being the default preset. I would much prefer to see all tasks each time I open a project.

(I use the desktop application of Wrike on Windows)

Elizaveta Bogdanova

Hi @Tre Millett 👋 I've asked my colleagues to reach out to you about this, and it looks like this is now resolved 👍

Please let us know if you have any other questions!

Amanda Juneau

@Elizaveta Bogdanova I seem to be having the same issue where my default view consistently changes back to "All Active Tasks". I'd like to by default only see the active tasks in the list.

Thanks!

Cansu Yetisgin

Hi @Amanda Juneau, I've raised a Support ticket for you, my colleagues should be in touch shortly👍🏼

Tracy Dunn

My team is having the same issue. Everything was fine on Friday but today everything is set to 'All Active Tasks'. Even when we change it, it reverts back.

Cansu Yetisgin

Hi @Tracy Dunn, thank you for reaching out. Wrike remembers how the filters have been previously set, so changing the task filter should be remembered for next time. If it keeps reverting to another filter set, could you please try to clear your browser cache to see if it does the trick?

Please also make sure that you have the latest browser version installed and update if necessary. If you've tried both and the issue persist I'm happy to raise a ticket for you so please do let me know if these solutions help🙋🏻‍♀️

Tracy Dunn

Neither of these suggestions worked. Please raise a ticket. Thank you.

Ben Vancouver

We are having the same issue, no matter how many times I change the filter back to "All Tasks" when I switch to a different project it switches back to "All Active Tasks" on all projects. This is extremely annoying.

Cansu Yetisgin

Hi @Tracy Dunn and @Ben Vancouver, I've raised tickets for both of you our team should be in touch shortly via email👍🏼

Derrek Rufer

Hi all of a sudden we as well are having all projects on the"all active tasks" on all projects as well

Cansu Yetisgin

Hi @Derrek Rufer, I've raised a support ticket for you and I see that my colleagues are in touch with you via email. Please don't hesitate to let me know if I can help you with anything else.

Jordan Huggins

Hi there,

My team is also having this issue as well, all projects have the default filter being All Active Tasks, every time the project is opened. We have cleared cache data and checked for browser updates as suggested above, but this does not affect it. Can we also have a support ticket for this?

Cansu Yetisgin

Hi @Jordan Huggins, welcome to the Community, and thank you for reaching out! I've raised a ticket for you and our team should be in touch shortly via email👍🏼

Kelsie Greco

I would like to set my default to Active Tasks instead of All Tasks as well. Please advise.

Elizaveta Bogdanova

Hi @Kelsie Greco, I can see that a Support team agent has contacted you about your question 👍

Lisa Ansteth

Hi there, I am looking to get this done as well for my team. I tried reaching out to support and they said it's not an option, so I figured maybe coming here could help. Thanks so much!

Juan Muttoni

Hi @Lisa Ansteth, thank you for your comment. May I kindly ask you to elaborate on your case so we can provide you with an accurate reply?

I tried to check the records with our Support Team but I was not able to find the ticket you created.

Looking forward to your reply!

Lisa Ansteth

Hi @[Deleted User] I actually had my PM submit the request, so it is not under my name. We are looking to have all accounts default to show all tasks, not all active tasks. It constantly changes back regardless if we set it to default and constantly causes issues for us. Is there any resolution like the others above have requested? Thanks in advance!

Juan Muttoni

Hi @Lisa Ansteth, thank you for your reply and for the additional details. It seems that your case should be investigated by our Support Team,. I'd suggest creating a new ticket, I can do that on your behalf if you'd like to.

Lisa Ansteth

@[Deleted User] that would be great, thank you so much for your help!

cc @[Deleted User]: so you are aware of the status.

Juan Muttoni

Hi @Lisa Ansteth, thank you for your reply, I've created the ticket on your behalf, you will be contacted shortly 👍