Bring back Daily To-Do Emails

Wrike completely cancelling the automated Daily To-Do Emails is a problem for us. It was the only feature that would land in the our team's inbox with some actionable information about more than a single task. As recent Wrike users, we are focusing on getting everyone transitioned away from working directly from their email inbox. The ultimate goal is to get them working purely in Wrike. However, the Daily To-Dos Emails were the bridge that supported that transition.

Wrike Support has suggested "workarounds" but none serve this purpose:

Adding @mentions to tasks that are due soon would generate a separate email notification for each task individually (nuisance).
Generating an automated report only sends out a link to open the report, so no actual information about what is coming up.
Adding a dashboard with the same information the Daily To-Do Emails had just misses the point entirely. It does not provide a friendly reminder to use Wrike... One has to already BE in Wrike to actually see it.

Conclusion, what the competition does naturally and instinctively, Wrike has decided to shutdown: help users remember to actually use the tool. Not everyone takes on new tools and habits instantaneously. Wrike not sending out daily email digests, in our case, equals Wrike not being top of mind.

If anyone knows of a workaround that would serve our purpose, please let me know. In the meantime, I really hope Wrike will reconsider supporting the transition from email based work to working purely in Wrike.

Find more posts tagged with

Gathering votes

Status: Gathering votes

Comments

Cansu Yetisgin

Hi @Catherine Brosseau, thank you for sharing your feedback in detail, I'm passing it on to our Product team👍🏼

Joe Hahn

Are you saying the feature exists in the settings, but is known to do nothing?

Catherine Brosseau

@Joe Hahn, when did you sign a contract with Wrike? We activated a trial account in august (which had the same Email notification schedule options as your printscreen). Then, when we signed the contract in September, they took away those settings (exact same account, didn't notify us) and we only have the Risk report. No Daily To-do list, no Daily digest. Those two tools were critical in our analysis of Wrike and it's competitors. It played heavily in our selection especially as we are introducing a work management tool for the first time and need a bridge to help users transition from working in their inbox to having the habit of working elsewhere daily. Honestly, I think it builds up to misrepresenting the product during the trial. There was less than 30 days between giving us the features during our analysis and us signing. If this feature was being phased out for months, it shouldn't have been included in the trial.

I still haven't found a workaround. If anyone has one, please let me know. Wrike has refused categorically to reactivate the two features in our account even though they were originally there... So I'm on my own trying to find a solution.

Here's what our "Email notification schedule" setting look like:

Elizaveta Bogdanova

Hi folks, apologies for the late reply here!

I've checked this internally to confirm, and the information in this Help Center article is correct - this functionality is available to all accounts created before August 5, 2022. At the same, I do understand your feedback here, so I've shared it with our Product team.

Catherine Brosseau

Hi @Elizaveta Bogdanova,

I'm not debating if the Help Center article is correct. I'm fully aware of the choice Wrike has made to remove the feature starting August 5th 2022. I disagree with that choice. While I am disappointed about that choice and am looking for a workaround - what I take issue with is that the feature remained available in the trial account that was created for us in August. That's misrepresenting the product. We had the feature and no reason to start digging into the Help Center to confirm if it would remain. I realized the feature was gone from out settings about a week after signing the contract. That's when Wrike's support informed me of the decision.

I just don't believe that's a fair practice.

Elaine McDonagh

Hi @Catherine Brosseau, thanks for taking the time to add some additional information here.

I've arranged for your CSM to reach out to you on this to discuss in more detail. If you need anything else from us here, please do let me know.

Catherine Brosseau

Thank you @Elaine McDonagh. I've already gone back and forth with various parties in Wrike. I unfortunately haven't had any success in resolving this.

In the meantime, I'm still very much looking for workarounds if anyone has ideas! I would love to find a way to do this: automatically generated message, content of message is clickable to open the item (like all other notifications), list of active items and sorts them by due date, etc.

Reports aren't an option because the email users receive has no content, only advises them the report is ready. That doesn't work for this use case.

Elizaveta Bogdanova

Hi @Catherine Brosseau, let me jump in for Elaine here. Have you tried using Dashboards for keeping track of tasks assigned to you?

Catherine Brosseau

Hi @Elizaveta Bogdanova,

I'll refer you back to my original post's 3rd bullet point:

Adding a dashboard with the same information the Daily To-Do Emails had just misses the point entirely. It does not provide a friendly reminder to use Wrike... One has to already BE in Wrike to actually see it.

The Daily ToDo Email was a great bridge to get people to start working in Wrike instead of their inbox. The solution needs to be email based to be a bridge...

Elizaveta Bogdanova

Thanks a lot for clarifying @Catherine Brosseau!

Tamara Trammell

Was a workaround found to get an email of tasks that are due soon?

Faye Goldberg

I am amazed that this is not an option. Even more that it was an option and was removed. This would be heavily utilized by my team. Or any option to have an email sent based on start/due dates.

Rohan V

Hi @Tamara Trammell and @Faye Goldberg, welcome to the Community.

I apologize for the delayed response. There hasn’t been any new update so far. However, I can raise a support ticket on your behalf to check with our support experts and see if there are any alternative workarounds available. If that works for you, please let me know. Thank you!

Catherine Brosseau

@Rohan V
Absolutely. I started this thread about 3 years ago. We had the daily emails during our trial period. They disappeared as soon as we signed a 2 year contract. I had ZERO success with Wrike when I asked to get the emails option back.
If you can resolve this now, we would be VERY grateful. Transitioning full teams to a new tool when they are used to working from their inbox is a long and hard transition. Those daily emails were a great tool to support this. Removing it was a bad decision.

Shilo McDougald

We are interested in this feature as well.

Faye Goldberg

@Tamara Trammell, sorry if this is well known and I am just discovering it, but I have found a work around using Automation! I set up an automation on my space that adds a comment to a task and @mentions the assignees. I set it to run when a task's due date hits 7 days out. You can adjust to any number of days. As long as you have your settings updated so you get emails when @mentioned, it should work. I have been getting emails for tasks as soon as they are 7 days out. Not perfect, but you can definitely play with it to suit your needs.

Catherine Brosseau

@Faye Goldberg Yes, that's a work around and has been there all along. Unfortunately, that means 1 email per task, which is a lot of emails. The Daily email we are asking to bring back is a daily digest that regroups all the notifications into 1. Therefore, 1 email per day, which is much more practical.

Elizaveta Bogdanova

@Catherine Brosseau I've asked our team to reach out to you 👍

Let me know if there's anything else I can help you with!

Ashley Parrish

Definitely interested in this as our org is starting to use Wrike and would create a great way for people to be reminded every day to go into Wrike and use it.

Basudha Sakshyarika

Thank you for your feedback, @Ashley Parrish. I will forward it to our product team. 😊👍🏽

Catherine Brosseau

More than 3 years since I originally posted this. Still no valid workaround (email based, digest format not 1 email per task).

Same reply every time: "will forward to our product team" or "we will reach out to you".

For anyone wondering if this request to make available a pre-existing feature: all attempts to resolve have lead nowhere.