Email Answer for Requester of Forms

Hy,

it would be nice if the answer email to "Email to requester" would have more information.
"To add a comment, reply to this email. The enquiry number is 123456789" is very less information if some lost the original first email with the summary. Externals have no possibility to check the tickets. So it would be nice to have the ticket information in the answer and / or the communication history like the last 3 comments or something like this.

Best regards, Tobi

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Comments

Juan Muttoni

@T. Rohner thank you for creating this post!

Tyler Buono

I agree with Tobi - external users have trouble managing the responses when the only reference given is the Wrike generated request reference number.

It'd be nice if there was a way to customize a portion of the response similar to the way we can customize the receipt email's response.

Bonus points if we could use the field inputs to populate the subject line or the body of the email.

Rohan V

Hi @Tyler Buono 👋 Thanks so much for supporting the post and sharing your suggestion! If you haven't already, please upvote the original post. Once it reaches 60 upvotes, we'll be able to update its status. Rest assured, if there are any updates from the Product Team about this suggestion, I'll make sure to keep you in the loop 👍

Alex Boyd

Hi there, adding a comment and +1 above to say that this would be incredibly helpful for us! Thanks!

Eden Ormerod

This addition would be great. Including a ticket title in the subject line or similar would help our external user contextualize the convo far easier!

Basudha Sakshyarika

Thanks, @Alex Boyd and @Eden Ormerod, for supporting this suggestion. Please upvote it if you haven't already. I am passing on the comments to the Product team. 👍🏽