Allow us to add more email recipients on "Email to requester"

Hi team,

Context: We are trying to streamline a processes in Wrike to collect external requests and love the fact that we can email back the requesters directly through Wrike.

The only issue or setback that we are experiencing is that we cannot add other email recipients, either directly or in CC. This is causing folks to rely on Outlook to reach out to multiple people, which is unfortunate because these communications cannot be tracked in Wrike.

Suggestion: Allow us to include other email recipients in Wrike so that we can properly loop in folks who might need to be part of the conversation and so that we can truly and fully track all conversations in Wrike on the work item (task or project).

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Status: Gathering votes

Comments

Russell Sprague

This would be a huge help for us as well. There is always more than one person that needs to be in the conversation. What would be even better is to have a form field that the request sender can add other email addresses to the conversation.

Basudha Sakshyarika

Hi Anna and Russell 🙋🏻‍♀️

Thank you for your feedback. Currently, Wrike's email communication with external requesters does not allow adding additional recipients, CC, or BCC due to security limitations. Wrike can only send emails from a Wrike email address to those who have agreed to this, ensuring compliance with terms and conditions and maintaining data privacy and security. You can read more about it here.

I understand how this change could enhance the experience for external users interacting with Wrike. I've submitted your case as feedback to our Product Team for consideration in future update cycles. 😊

Russell Sprague

If there was a way to use a different email server, the security limitations could be bypassed. Perhaps in the admin there was an option to input a mail server to use instead of the Wrike email server. Just a thought for the future.

Basudha Sakshyarika

Thank you for your feedback, @Russell Sprague! I have shared your comment with our product team. 👍🏽

Elena Boughey

Russell has a good idea. Have you shared that comment and what is the response? We are desperate to have everything in Wrike instead of screen shots of the emails back & forth being put into Wrike.

Tyler Hall

Any update on this? It is really causing issues. Thanks!

Judy Feldmeier

Hi there! I second this request of adding more email addresses in external request forms. At our org,we’re trying to keep all our communication in Wrike to stay organized, but sometimes requests require confirmation to multiple people and input from multiple people. This feature would make our workflows smoother, improve transparency, and keep everyone on the same page without having to switch to other communication tools.

Rohan V

Hello everyone 👋

Thank you all for your continuous feedback and support for the suggestion above. I checked with the responsible team, and so far, there are no updates yet. If anything changes in the coming months, I’ll be sure to post an update here.

Sergey Lyakh

Vote for a similar request here (currently has more votes): /hc/en-us/community/posts/9900300677655--Status-Not-planned-Changing-the-Email-to-Requester

Amanda Jovaag

This would be huge for us as well!

Megan Albrecht (Bethke)

It would be incredibly helpful for our team to be able to do this as well! When responding via 'Email to Requestor', a lot of a times, one request is on behalf of a larger team. To be able to respond and provide visibility to others would be highly valuable.

Basudha Sakshyarika

Thanks for sharing this use case! 😊

Christine Jaimes

My team is new to Wrike, and this will be an issue for us as well. I've had a client request that an admin receive the updates, and I see there isn't any way to do this. The reason we decided to use Wrike was that all correspondence would be in one place where our entire team could review it. It's disappointing to know I'll have to use Outlook and copy emails into Wrike.

I hope you find a way to work around this soon.

Rohan V

Welcome to the Community, @Christine Jaimes 👋

Thank you very much for sharing your feedback with us, and I’m sorry for the inconvenience this is causing your team 🙏 We’ll be sure to keep you updated if there are any changes, updates, or potential workarounds 👍

Alessandra Morgan

I would second this as well, it would be a great help for us /em and also potentially allowing us to edit an email in case it was entered incorrectly. Thank you!

Libby Kleve

I have to be honest… we have used Wrike for years and hoped it would be added. Unfortunately it has not been. We are a large organization and need the ability to email - from Wrike - more than one person at a time. The fact that we can't is creating extreme frustration and adding a lot of extra time and "swirl" to our projects. We will be moving away from the platform if it's not added. We're spec'ing other services currently. Many of the other services are also more affordable.

BTW, small detail, but I found it odd that I've been paying for Wrike for five years as a department head, with a decently longstanding Wrike account, but I had to go through a separate setup in order to post in the forum, which I am doing for the first time.

Rohan V

Hi @Libby Kleve, I understand your frustration, and I’m sorry this feature is not available. We appreciate you taking the time to share how this is affecting your team, and we’ll make sure your feedback is passed along to the relevant teams.

We’re glad to have you in the Community, and we appreciate you mentioning the trouble you ran into when trying to post. The Community forums do offer a sign-in via SSO option, which should let you log in using your Wrike account. Was that not helpful, or did you run into an error during the process?

Rohan V

Welcome to the Community, @Alessandra Morgan, and thank you for supporting this suggestion 🤗