TL;DR: This post is about updating Wrike’s Community Product Feedback process so it scales better with a growing community, while staying transparent, fair, and impactful for customers’ ideas.
Hello Wrikers 👋
If you’ve been part of the Wrike Community for a while, you may notice some changes in how the Product Feedback process works. In this post, we’d like to explain what’s changing, why we’re changing it, and what it means for you.
👉🏼 How We Got Here: A Growing Community, More Ideas
Since launching the Wrike Community and Product Feedback program in 2016, both our customer base and community engagement have grown significantly.
That’s great news - but it also means:
- We receive far more ideas than before
- Popular requests can quickly collect a large number of votes and comments
- The original process (designed for a smaller community) no longer gives the level of clarity and consistency we want the Community to have
To keep up with this growth, we’re refining the process so that feedback remains transparent, meaningful, and manageable.
👉🏼 What’s Changing
Previously, ideas received a Product status after reaching 60 votes. Going forward, we’re introducing two clear milestones:
50 votes → The idea is formally sent to Product
- 100 votes → A Product status update is guaranteed
This structure helps ensure that:
- High-signal ideas are surfaced at the right time
- Product responses remain thoughtful and meaningful
- Expectations are clear and consistent for everyone in the community
👉🏼 What’s Not Changing
Even with these updates, our core commitments remain the same:
- Every idea is still read and logged
- Voting continues to be the primary way to show interest
- Product feedback remains a key input into roadmap discussions
👉🏼 Our Commitment to You
By updating this process, our goals are to be:
- More transparent – clearer milestones and expectations
- More scalable – able to handle a growing volume of feedback
- More fair – consistent treatment of ideas as the community grows
Thank you for continuing to share your ideas and experiences. Your input is essential in helping improve Wrike for everyone.
