I have been increasingly frustrated by the missing triggers and actions in automations lately. There are so many things missing, it makes the automation somewhat useless beyound basic tasks. One example, I needed to create a CIT for milestones that would change the task to a Gantt milestone and back based on status change. I wanted this to automaticly change if the status of the parent project was switched from Planning to Production. The interaction with a parent or subitems is so limited in automation, it was not possible. I could do it on the task level, but that would mean going in and changing all the statuses of the Milestone task individually.
So I thought, there has been all this hype with AI Agents in Wrike, maybe they can replace automation? I created an agent asking it to change the status of the Milestones based on the status of the parent project, added it to my test project, and changed the project status. The agent posted a comment that it did what I asked, but nothing actually happened.
(This is suppose to be an image showing nothing changed, but I can't upload images anymore)
I asked the agent why nothing actually changed, and it said "the Agent's actions and reasoning reflect the intended or attempted changes based on the instructions, but the actual field value in the work item data has not been updated or persisted accordingly."
It said basically the agents can't change anything, and I should use automation. Fail:(
I get it I guess, you don't want bots changing you data, but it is still annoying. It is annoying that so much of Wrike programming resources seem to be going towards adding features AI that can't really do anything, instead of fixing and updating features that are usefully and needed. I get the AI hype, and the disadvantage a product has in the markets if you are no implementing it, but it has it's place and limits, and shouldn't backburner real product progression and useful features for it's users?
Please Wrike fix your automations. It is the one area that is so far behind all your compitition, and is a trigger for daily frustration with no available actions for a solution.
