Question about suspended webhooks lifecycle

Question

Hello,

We have an integration between Wrike and our ERP system using n8n as middleware. The setup has been working well so far.

Last weekend, we experienced a network outage and our self-hosted n8n service was temporarily unreachable by Wrike for webhook delivery. As described in the Suspended Webhooks documentation, Wrike automatically suspended the affected webhooks and notified me by email.

When I came back the next day to re-activate them, I noticed that the webhooks were not only suspended but had been completely deleted. As a result, I had to rely on our internal documentation to restore the integration.

Is this the expected behavior? If so, is there a defined time window after which suspended webhooks are automatically deleted by Wrike?

Thanks,

Rohan V · Answer

Hi @Stephen Remillard 👋 I’m sorry to hear you ran into this issue with your webhooks being deleted after the outage.

I’d suggest contacting our Support team, who can check this and provide further assistance. If you need further help here, I can raise a ticket from my end, just let me know 👍

And @Pietro Poli, thanks for jumping in to help as always!

Pietro Poli · Answer

This is very strange!

We had some issue last summer and our webhooks was suspended several times (also in a single day) but never deleted.