Hello again!
I ran into a major (recurring) issue today where the Activity Report that we exported from our account settings experienced huge data loss (at least over 2k activities, from what I saw - could very well be more). I am still waiting to hear back from Wrike Support on how to resolve in hopes that this time, I don't receive an "it is what it is" resolution, but in the meantime, I figured I'd make a suggestion in regards to Activity Reports.
Context: We run a user account audit at least once a quarter (or as needed if we reach out license limits) by exporting an Activity Report on our account (~271 users), looking at 4-6 months back, and filtering on about 38 different operations. We export to Excel, run a pivot table to see count of operations per user, export the full user list, and then run a vlookup to match the amount of operations per user (that way we see name, status, email, license type, etc.).
The issue: In today's audit, it showed 67 users with 0 activity. I then re-exported the activity report by setting the same parameters and only targeted the 67 users (manually added them one-by-one). While there were still some users that recorded 0 activity, the ones that did had actions that totalled over 2,000! This tells me that the Activity Report and the data they export cannot be trusted; we cannot understand our users' usage at all, we are approaching users who actually have activity recorded to question their license/purpose in Wrike (not a great look), and we are therefore ill-informed to make the correct follow-ups/take the right action to either keep, delete, or downgrade our users.
**2/18 Update: Support mentioned that the report only shows data from Feb 2026. I can clearly see that the data goes beyond Feb 2026 and shows from Dec 2025 to now. Still an issue of August 2025 - November 2025 completely missing.
The concern: Previously, I was told to use XLSX instead of CSV to reduce data lost; I've been doing it since. I was told that we have too much data; I cannot control this and that's why I am relying on proper tools and solutions to interpret said data (also, we aren't selecting all operation types). There hasn't been a way to trust the data pulls or a way to validate if it captured everything. Plus, how are other Wrike clients with more users than us (500+, 800+, 1000+, etc.) able to trust their own Activity Reports? Already, our Wrike user audits take some time to complete as we need to export the data and user list from Wrike to Excel, manipulate it, analyze it, make a number of follow-ups, and then action said follow-ups. This is already time-consuming and layered onto that is the fact that there is a dangerous amount of data loss in this process.
The proposed solution: Obviously, it would be amazing if there was 0 data loss, however, there will be no way to actually prove if there has been or not. The idea that I have is to be able to run this type of user analysis directly in Wrike to avoid having to run external exports, manipulate the data, etc. It would be incredible if we can set our parameters and that we'd be able to see, of course after a little bit of loading time, the activities per user without needing to leave the platform and hopefully resulting in no data loss.
If this is something that is already available (i.e. through Wrike Analyze), then I would be forever grateful if someone could advise me on how to proceed, although I feel like if this was an option, Wrike Support would have told me months ago when this issue first came up.
Thanks!
