Feedback for the Request Form search functionality: tags

Anna Giacobbe

Hello!

I had an idea that I'd like to share with the Community regarding the searchability of request forms.

I wanted to propose the addition of tags and with it, ways to filter! How it would work:

• On the backend configuration of forms, we'd be able to add custom tags for classification
• On the front-end of the search page, users would be able to filter on tags to find forms that fit that bucket

This idea springs from some of the challenges our account has had with the Request Form search. We have tons of forms and with it, some feedback that folks never know which one to use. The search currently looks for keywords in both the title and description.

A use case we have is blogs. Blogs are hosted on our website, but we have a separate form for it that's different from the webpage creation form as different people work on these 2 deliverables. In the webpage creation form's description, we mention blogs to specify that this form isn't for blogs and if you need a blog, to use XYZ request form (with a link). When someone searches for "blog", both these forms come up and it can be confusing as to which one to use, especially with longer descriptions.

Having tags will allow us to categorize request forms in a way that works for our account and will make it easier to search for any specific one.

Alexandra Torres

+1 this would be a meaningful improvement, especially from an admin and governance perspective.

As request form libraries grow, discoverability becomes less about keywords and more about intent and classification. Tags would help reduce confusion, prevent duplicate form creation, and make it easier for admins to guide users to the right entry point without relying on long descriptions or naming conventions alone.

This feels like a small feature with a big impact at scale.