Hi Community!
I'd love to share some feedback on collecting contact information on external request forms.
It would be amazing if we could update the Contact info page questions that appear when we check off Enable public link on a request form and select Require respondent's name and email.
I know the name and email questions are mandatory, but it would be great if we could:
- Add additional questions to this page, related to contact information (ie. phone number, address, etc.)
- Be able to split up the name question (or choose if we want to ask for full name in one question, or first name and/or last name in separate questions)
This piece of feedback sprung from a specific use case. We are trying to connect requester names to our CRM via an integration through mapping the questions to separate custom fields (first name and last name fields), but we cannot add another question to this page or split the name question. We can rename the Your name question to first name and later add last name in the field OR re-add first and last name questions later in the form, but we want to avoid a choppy experience and we don't want users to have to fill in the same questions twice, respectively.
Totally understand that the email question should be mandatory if we are requiring the respondent's name and email, as we want to ensure they get emailed a copy of their submission and so that we can email requesters directly from any give work item - not trying to change this aspect of the existing feature. We just want more control over how we capture name and other relevant contact information.
Thanks!
