In our communication with the Wrike support team, a lot of issues which we raise tend to be features not implemented or illogical behavior of the software application.
for example: "When using the mass edit to shift dates of a full project, all automatic sums are removed from the relevant parent items. "
And the ticket is finalized with that it will be reported to the Product Team. It would be great if we would have access to some kind of overview/dashboard, where for the items we have reported we can see the status of the follow up:
- whether it is accepted by the product team as a fix or enhancement
- expected implementation time (weeks, months, years, ever… )
- notification if it is implemented
For us there are some large things we have reported (like the fact that for the workload overview there is no view only option for the limited license), for which indeed we can understand it will take significant time to adjust. But we have also reported some small things, for which we would expect that it could be quicker implemented. However there is no way to track any of the follow up. If it would be it would give us more insight on if it is worth waiting for it while using a work around or avoid using the respective functionality.
