I’m finding it difficult to manage my invoices because time entries automatically inherit the Billing Type from the Task. What I really need is the ability to manage, at the time entry level, which hours go to the invoice and which should not—based on their Billing Type.
I’ve tried handling this in multiple ways, but none of the current options give me the flexibility I need. It’s especially hard to reassign time entries logged by different users to another task just to make them non-billable. As a result, it’s nearly impossible to separate client-billable work from other categories, such as Goodwill Hours.
It would be a major improvement if time entries themselves could be marked as Billable or Non-Billable, independent of the parent Task’s setting. This would not only simplify invoicing but also enable more accurate reporting, instead of using categories to mark non-billable time.
Right now, my key challenges are:
- Creating a dedicated Non-Billable task requires manual effort, and I cannot easily move time entries between tasks.
- Using time categories limits my ability to use the standard classification, hence reporting takes a hit to understand where time is actually spent because I am using categories to mark "Non-billable" time instead.
- Leveraging Wrike Analyze allows for reporting, but it requires complex configurations, consumes hours of administrative effort, and adds ongoing maintenance for multiple stakeholders.
Because of these limitations, it is very hard to distinguish and account for hours that were intentionally not billed to the client as a gesture of goodwill. In real-world scenarios, teams often choose not to charge for certain activities—whether it’s extra troubleshooting, post-support follow-up, or training beyond scope—because we want to maintain a positive client relationship. These “Goodwill Hours” are strategically important: they reflect the investment we make to strengthen trust and retain long-term partnerships.
However, without the ability to flag a time entry explicitly as Goodwill (Non-Billable), I cannot track how much effort is actually being absorbed by the team versus what is invoiced. Standard reports and KPIs are skewed because they treat all time under a task as either billable or non-billable, with no room for nuance. As a result, I lose critical visibility into:
How much additional value my team provides to clients outside the scope of billing.
The true cost of projects once goodwill is factored in.
Strategic insights on client relationships and where goodwill investment is being directed.
If time entries could carry their own billing type—separate from the task—and include an explicit category for Goodwill Hours, it would solve both the operational issue (flexible invoicing) and the strategic one (transparent reporting). This small adjustment would bring a disproportionately large improvement in how we measure, manage, and communicate value to clients.
