Windows desktop app crashing repeatedly

I've been experiencing unexpected, frequent crashes of the Windows desktop app for a few months/versions now. I fully uninstalled, and reinstalled vers 1.5.0.648 today and am still experiencing these unexpected crash errors. They happen around a variety of actions, from changing a task status to searching to opening up a nested list of subtasks to commenting on a task. The Windows app is so unstable it's defeating.

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Permanently deleted user

Sorry to hear this Kate. Let me raise this to the Support Team to run through some troubleshooting and investigate the issue 👍

Nancy Wright

I have been experiencing the same issues as Kate has. Unexpected, frequent crashes of the Windows desktop app, not resolved by updating, removing and re-installing. Most often, Wrike will crash when I am mentioned in a task with the "@[name]" function. After it crashes, the Wrike app icon will no longer be pinned to my my task bar. Incredibly frustrating.

-Windows 7 Professional, Service Pack 1

-Wrike version 1.6.0 (no newer updates available according the "Help" link

Permanently deleted user

Hi Nancy, I've raised a Support ticket and the team will be in touch to look into this with you. Thanks for posting!

Kate Bost

Nancy and Stephen - Support was able to help me directly by reviewing the logs from my machine, but the thing that seemed to resolve the issue was changing a setting in File > Preferences - uncheck "Enable Fast Loading of New Windows". Could be worth a shot while you are waiting on a Support case!

Stephanie Westbrook

@KateThat'll definitely help some people. Thanks for sharing 🙌

Brandon Sweaney

Hello, my teams desktop apps (windows) keep crashing too.

Maxim Burak

Hello

Is there any news on this topic? I face similar issues. The app crashes even if it is hidden and I do nothing with it.

Malorie Harder

This is also occuring for me. It crashes about every hour to hour and a half.

Permanently deleted user

Hi guys, if you're experiencing issues, please ensure you're using latest updated version by following these steps.

Any further issues, please let me know.

Felix Broens

Same issues here. Wrike desktop just closes randomly every 15 - 45 minutes.

I use the app because via the browser it becomes too slow to work with.

Elizaveta Bogdanova

@Felix hey, sorry we've overlooked your comment here. If you're still experiencing the issue, please let me know and I'll raise a Support ticket for you.

May Lim

Hi - My Wrike app has been shutting down randomly several times a day. This is happening to several of my team mates. We've uninstalled and re-installed the latest version. Is there a solve for this?

Cansu Yetisgin

Hi @May Lim, our Support team is in touch with you via email. Please let me know if I can help you with anything else 🙋🏻‍♀️

Tanzeel ur Rehman

It's still the same, as soon as I open an attachment (specially a jpg or png), Wrike crashes! it's actually very frustrating!

Rohan V

Hi @Tanzeel ur Rehman I am sorry to hear that you are facing this issue! I have raised a support ticket on your behalf. One of our experts will get back to you shortly to assist you further. Thanks for understanding.