Completed Approvals Still Appearing

I think this may be a bug with the mobile app. I have many file approvals in the 'approvals' section of the app that I have marked as approved or cancelled already. I checked on my desktop app and they are all either marked as approved or cancelled but they still appear in the 'approvals' on the app. I even went so far as to delete the entire task that the file approval was living in and it's still there.

We use tablets in meetings and I like to be able to look at approvals in-between when I'm not at my desk, but it's frustrating that it doesn't appear correctly.

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Comments

Arpit Shekhar

Hi Emily,

Thank you for describing the issue. I’ll pass this report along to the team so they can check on this.
In the meantime, if you haven’t already, I recommend trying these quick checks:

✅ Ensure you’re running the latest version of the app (sometimes sync issues are addressed in updates - we have recently rolled out a new version)
✅ Try logging out and logging back in to refresh your session
✅ Check if pulling down to refresh the Approvals section updates the list

Thank you for the feedback! let us know if the above quick fixes helped out with the situation. We’ll make sure to keep you updated if there’s any progress from our side.

Rich Nazal

I am having this same issue. Many people on my team rely on the mobile app. And there are always completed approvals still appearing on the mobile app. Has there been any update to this bug?

Arpit Shekhar

Hi Rich!

We're trying to identify the root-cause on our side, but it isn't something that's reproducible on our end. I will reply here if there are any updates from my team. In the mean-time can you help with below queries:

Is the issue you're facing in an android device or an apple device?
Is this a recent issue? and is this being faced by other colleagues within work who use the mobile app?
Have you tried out the quick checks mentioned in the post earlier? updating the app / logging out and logging in (as sometimes the app's temporary cache may get some issues)

Lauren Reed

I'm having this issue after completing all suggested troubleshooting steps. To answer the questions from above, Apple device, just noticed the issue in the last 2-3 weeks, yes, tried everything.

Rohan V

Hi @Lauren Reed, I’m sorry to hear that the above suggested troubleshooting steps did not work. Please feel free to get in touch with our Support Team, as they may be able to help. In the meantime, I will share your comment with Arpit, and if there are any updates, I’ll keep you posted 👍