FIX - Ability to assign deactivated users to tasks

Currently if a user is deactivated in Wrike, you can still assign them to tasks or send comment to them. This forces us to have to delete users instead of deactivating them. If they are deactivated, they shouldn't show up in the list to be able to assign them anything or send comments to them.

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Not planned

Status: Not planned

Comments

Angie Leider

If I could up-vote over and over again on this I would. Having to delete users is a pain because all tasks they were on need to be re-assigned BEFORE they can be removed. Sometimes it's important to maintain history and keep the name of whomever completed the task or was assigned to it. I was happy when the deactivated feature came out, but as noted in the request it's not very useful if you can still assign new tasks and comment to them.

Kyle Shertzer

I have run into a similar problem with deactivated users. I almost @mentioned a deactivated user. This could be a big problem if you ask them a time critical question and do not realize they are deactivated. Some people may be deactivated temporary so I am not sure preventing them from being assigned or @mentioned would be the correct solution. I think deactivated users just need to be clearly marked as deactivated anyplace they are displayed.

Along with this I think a useful feature would be some way to create a report to list tasks that are not complete and assigned to deactivated users.

Dave Silva

Agree 100% Angie. Previously completely tasks should not need to be re-assigned from a deactivated user to a new user. We need to maintain that history, but also don't want them showing up in user lists!

I would assume most people would NOT want to see deactivated users in their "@ and assign" lists.

They are probably mostly old employees that have left the company. I would think it would be an exception to the rule to be able to assign tasks to deactivated users.

A great solution would be to have the deactivated users available in the list, but only when searching

Stick them at the bottom of the list, marked as deactivated, grayed-out).

Colin Hall

I don't even have the option to Deactivate Users any more. Just found out that Deactivating Users is only available to Enterprise accounts, which we just downgraded from because Wrike was about to double the cost of our licence. Can't even tell if the ones I deactivated in the past are still deactivated - not good.

Elizaveta Bogdanova

Hi everyone, thanks for voting and adding your comments here. For now I don't have an update. It would be great if more Community members joined in the conversation.

@Colin, please let me know if you want me to raise a Support ticket for you, the team might be able to help 👍

Ken Hayes

We have the same issue - need to 'deactivate' users as a holding bucket because we need to be able to pull reports and past history, when we really should be 'deleting' them. Deactivated users shouldn't be able to be assigned task, @mention, etc...

Permanently deleted user

Hi everyone, thanks for all your feedback! As the post has reached 60 upvotes, our Product team has been able to provide us with an update. For now, this feature is not planned. This does not mean it won't ever be implemented in Wrike, so be sure to keep commenting and providing use cases, as this really helps our team when they're having discussions about future product updates.

I'll keep you posted on any other updates 😊