Wrike as a Ticketing System

Hi,

We would like to use wrike as a ticketing system without the use of zendesk.

I feel a few alterations to External Review function and Calendars and you would be able to make this a great new function.

Log issue (external request) > work done in wrike > feedback sent to external user as email notification, along with any attachment needed > reports pulled internally

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Comments

Melissa Bozarth

I think this would be great. One of our uses is for ticketing but it would be nice to be send back notifications on status or other instances.

David Brown

This would be extremely valuable to us. We are evaluating Wrike vs competition. Our IT team needs a system that can email external non-users when a task sees a comment or status update. Our marketing team would use it to keep staff informed on the status of projects they submitted via web form. The only thing these external users would need to do is reply via email and have it appended to the task/ticket.

Robert Wingerter

We have recently expanded Wrike to be a pseudo-ticketing system - and we have the same need, well really two needs, 1) how to show the work queue to non-users so they know where they are "in line" 2) email either status changes, comments or job complete. I'm fully aware this wasn't Wrike's original mission - but its so close to being there.

Permanently deleted user

Good news!

Our Product Team is looking to speak to you about how we can make Wrike better for IT Teams and help inform the developer's roadmap.

Please go here to set up a time to talk to our Product Manager, and we have a small gift for your time 🙂

Anders Kilbrandt

Any news on this? We would really need this as well. How are you guys doing it right now?

Elizaveta Bogdanova

@Anders Kilbrandt If I understand correctly, this request is very similar to this one here /hc/en-us/community/posts/115002787869--Status-Investigating-Email-notifications-for-external-request-form-submitters. I'm checking its status with the team now and I'll update it if there's anything new 👍

Jorge Soares

Any update on this topic?

We are evaluating Wrike vs Zendesk

Rohan V

Hi @Jorge Soares, thanks for reaching out 👍

Wrike has a feature called Email Communication with External Requesters, which allows users in your account to communicate with people outside of Wrike by sending and receiving emails directly from Wrike tasks to external email addresses. This helps you collaborate on tasks with external requesters without adding them to your Wrike account and helps you avoid switching to email for updates.

Would this be helpful for your use case? To learn more, you can check out this detailed Help Center article by clicking here.