(Not) opening tasks in the Wrike app

Installed the Wrike app on a new Surface build recently... All working fine until a couple of days ago when links to Wrike no longer open in the app - they open directly in the default browser now.

A reinstall/repair using the download didn't change this behaviour. Is there a registry change or something to fix this?

Cheers

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Elizaveta Bogdanova

Hi Mauricio, thanks for reaching out 🙂

Here are the instructions from the Help Center:

You can have Wrike links (for tasks shared with you) open in the desktop app by default.

Open Wrike's Workspace in your default browser.
Click your profile picture in the Workspace's upper right-hand corner.
Select "Apps & Integrations".
Find "Wrike for Windows & Mac" and click "Configure".
Switch to the "App settings" tab.
Check the box next to "Open Wrike links via App".
Click "Save changes".

Once the feature is enabled: when you click on a link to a Wrike task, you'll see a redirect page. From the redirect page:

Click "Allow" to open the task in the desktop app.
Click "Cancel" to open the task in your browser.
Enable the setting to always open links in the Wrike App*. Once this setting is enabled, Wrike task's will immediately open in the desktop app the next time you click a link.

*Not available in some browsers (for example, Safari and Edge).

Please let me know if that helped 🤝

Mauricio Freitas

Thanks @Lisa - interestingly this started working again, with no other setting changes, last night...

Good to have this documented here anyway.

Marj Downey

Ok, who's inside my mind today? I was just asked by a new Wrike user how to do this, and here is the answer! Love this community!

Elizaveta Bogdanova

@Mauricio, happy to hear that 🙂 But it does sound a bit weird, so please let me know if something happens again, and I'll raise it to our Support.

@Marj, thank you, your comment just made my day 😍

HAYK OHANYAN

@Elizaveta Bogdanova th box next to "Open Wrike links via App" already checked in my wrike desktop app, but wrike links for example from slack, still opening in browser, and after that the browser says open in Wrike app. How can I fix that?
Windows 10 version 1903

Elizaveta Bogdanova

Hi @HAYK OHANYAN, welcome to the Community 🙂

I'm raising a Support ticket for you now, someone will reach out to you soon to help.

Please let me know if you have any other questions!

Dean McGrath

I have exactly the same issue. Box is checked to open in the app but still opens links in Chrome - from Slack, from Todoist, in fact from all apps. I am on a Mac with with OS X Catalina 10.15.4

Elizaveta Bogdanova

Hi @Dean McGrath, I'm raising a ticket for you now!

HAYK OHANYAN

My problem has been solved earlier. Thank you Wrike Team

Permanently deleted user

Glad to hear that, @HAYK OHANYAN!

Vicky Velavicius

Hi @Elizaveta Bogdanova I am having the same issue. Tried solution you recommended earlier in this thread but still not opening in app. Nothing happens after I click Open in App.Could you please assist?

Permanently deleted user

Hey @Vicky Velavicius, welcome to the Community!

I've just raised a Support ticket for you, someone should be in contact with you soon.

Julie Watt

When I click on a link that is emailed to me I get the attached options but it doesn't let me set a default to the app?

Permanently deleted user

Hi @Julie Watt!

I've raised a Support ticket for you here. If you need assistance with anything else, be sure to let me know.

Aaron Kwong

I'm having this same issue. It does not seem consistent either. Sometimes links will open in the app, and sometimes they open in the browser (without a prompt to open in the app).

I am using outlook for Mac.

Permanently deleted user

Hey @Aaron Kwong,

I'm raising a Support ticket for you here, someone should be in contact with you soon. If you need anything else, be sure to let me know!

Derek Mee

Good morning, I have the same issue as above. Any link hat re-drects to the app fails with a java error. It doesn't matter how many times the app has been re-installed. Please help

Permanently deleted user

Hi @Derek Mee,

I can see that the Support team assisted you in relation to this experience. If you need anything else, be sure to let me know!

Derek Mee

Hi Hugh,

Yes it was resolved quickly and professionally by Lisa in the Wrike Team.

Great service

Permanently deleted user

Very glad to hear that, @Derek Mee! I'll be sure to pass your feedback on to the team 👍

Josh Keys

Hey Wrike, I am having this issue, as well. I unchecked and rechecked, just to be sure... but wrike links from my outlook email are opening in the browser (chrome) without the option to open in app. Any other suggestions?

Cansu Yetisgin

Hi @Josh Keys, welcome to the Community! I just raised a Support Ticket for you, someone should be in contact with you soon 🙋🏻‍♀️

Marc Charnow

Similar Slack redirect problem for me. From Slack, I can click on one Wrike link and it will open in Wrike desktop but then any subsequent Wrike links just hang in the browser (see below). Worth noting -- I can get multiple links to work if i wait a couple minutes between clicks, but kind of impractical.

Cansu Yetisgin

Hi @Marc Charnow, thank you for taking the time to share your feedback, I've passed it on to our team👍🏼

Sarah Mauracher

Same issue here... sometimes it opens in app, sometimes it opens in browser with no discernible difference as to WHY it chooses one or the other...!!

Juan Muttoni

Hi @Sarah Mauracher, welcome to the Community! Thank you for bringing this to our attention, I have opened a ticket with our Support Team, and one of our agents will be contacting you shortly 👍

In the meantime, please feel free to visit our New to Community forum to get the most out of your experience with our Community 🙂

Gretchen Smith

Hi - I have this issue, but would like the opposite result. I once downloaded the app, but prefer to use Chrome. However, every time I click a link, even when I'm already in Chrome, I get "Opening a link in Wrike App... You will be redirected in a few moments." This essentially means I need to click TWICE every time I open a link. The box for the app is UNCHECKED. How can I make this go away? (ps-I've been putting up with this for 5 years, but I just can't anymore)

Rohan V

Hi @Gretchen Smith 👋 thanks for bringing this to our attention. I’m sorry to hear that you’ve been facing this issue for a while now. I’ve raised a ticket on your behalf, and one of our support experts will be in touch with you shortly to assist further 👍