Update a users primary email address

I am an admin and I have a user that can no longer access wrike. We have updated the domain for a number of users in the firm and his old domain can no longer access Wrike.

I would like to update his primary email to the new domain so he can login.

Any help or guidance here.

Thanks

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Permanently deleted user

Hi Jeffrey, welcome to Wrike Community!

You can update a user's primary email address by accessing the User Management Chart. You can find this in your Account Management tab. For a tutorial on how to change this, follow this link.

https://help.wrike.com/hc/en-us/articles/360001871874-User-Management-Chart-Business-and-Enterprise-#edit

If you have any other questions let me know!

Thomas McColl

Hi.

I have tried the link and there is nothing regarding changing the Primary address <sigh>.

Tommy

Cansu Yetisgin

Hi @Thomas McColl, I see that our Support team was in touch with you about this. Please let me know if I can help you with anything else.

Jennifer Jasper-Wu

Are there published instructions on how to update the primary email? Not seeing anything listed here or on the link that was provided by support. @[Deleted User]

Thomas McColl

Hi Jennifer. I was directed to this article: https://help.wrike.com/hc/en-us/articles/1500005120321-Setting-Your-Primary-Email

Jennifer Jasper-Wu

Thanks, Thomas. I'm interested in whether an Admin can update the primary email address on behalf of a user. We have situations where a user's domain email address has changed and because of SSO, they cannot get into their old account.

Thomas McColl

Agree that this would be good, Jennifer. I couldn't find a way to do that - don't think it's possible but happy to be corrected!

Wrike Administrator

Hi, Also looking for a way to do this. I have a user who had a name change and their SSO email was update for Microsoft, but won't allow for Wrike login.

Elizaveta Bogdanova

Hey folks, it is possible for admins to edit the users' names and emails as described here - it's available on Business accounts and up 👍

Peter Oram

Lisa, unless I am missing it, this just shows how to add a second email address and not how to change the primary?

Elizaveta Bogdanova

@Peter Oram Hi, welcome to the Community 👋

I can see your Support team has shared the instructions with you 👍 Please feel free to share here how the solution worked for you for everyone else reading this thread!

Peter Oram

Hi Lisa, the instructions did not address our primary email issue. To change the user's primary email, Wrike had to make the change for us.

M Ruiz

Wrike Support - please stop before sending off a template response. Issue is specific to changing PRIMARY EMAIL address (not adding a secondary email address).

Juan Muttoni

Hello @M Ruiz, thank you for voicing your opinion. May I ask you if you need technical assistance with this as well? If that is the case, we'll be glad to specify this to our Support team in order to avoid any confusion. Thank you!

Angela Evans

As a note here in case anyone else is still struggling with this and finds this thread like I did, I was able to update the primary email of a user today. We had to add a secondary email, have them verify that secondary email, and then I was able to remove the old primary email from their account which updated the secondary email to be primary. Seems a bit round about really, but got there.

Karen van Veldhoven

I am having the same issue - however, when I added their secondary email and they verified, I was unable to remove the old primary email. Is our only solution to put in a ticket?

Juan Muttoni

Hi @Karen van Veldhoven, I would highly recommend opening a ticket with our Support Team, so that they can investigate where the issue is and help you find a solution quickly. Please, let me know if you need us to create the ticket on your behalf 🙂

@Angela Evans thank you for sharing your experience here 👍