User(s) who are not allowed to have more accounts can't be invited.

I am trying to add an admin user but this message pops up. What is the issue and how to solve it please.

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Hello @David Illescas, welcome to the Community! Thank you for bringing this to our attention, I can see that a ticket regarding your case has been created and our Support Team will assist you with this shortly 👍

Please, feel free to visit our New to Community forum to check the available resources you can find in the Community 🙂

If you have any additional questions, please let us know.

Vagelis Vassos

Hello,

I have the same issue.

I'm trying to add users that do not belong to my company as Collaborators to a newly created space.

For all users that already have an account on wrike, our invitation can't be sent and the error is:

"User(s) who are not allowed to have more accounts can't be invited"

I see that the current thread is not resolved, and there is no article or community response, that suggests a solution.

Please advise.

Thank you

Elizaveta Bogdanova

Hi @Vagelis Vassos, welcome to the forums 👋

Because there can be different setups and different conditions, these things are usually resolved by our Support team (that's why there's no separate article on this topic). I've now raised a ticket for you, someone will reach out to you to help 🤗

Mikhalina Dombrovskaya

Hello

I'm having the same problem adding a colleague as a regular user to our account, but getting the same message. Can you please advise/assist? Thank you.

Elizaveta Bogdanova

Hi @Mikhalina Dombrovskaya, welcome to Wrike Community 👋 I've now raised a ticket for you, someone from the Support team will reach out to you.

In the meantime, please let me know if there's anything else I can help you with 🙂

Ray Moore

I dont see any solutions above but am having the same issue. What are the next steps?

Juan Muttoni

Hi @Ray Moore, thank you for reaching out. In this case, the help of our Support Team is required. I've created a ticket on your behalf and you'll be contacted shortly 👍

Jeff Ritter

I am getting the "User(s) who are not allowed to have more accounts can't be invited" message when trying to invite a new user. Please advise how it fix. Thx

Elizaveta Bogdanova

Hey @Jeff Ritter, welcome to the forums 👋 It looks like this has already been solved by our Support team 👍

Let me know if there's anything else we can help you with!

David Sora

Hi, I have the same issue where one of our users can't be added (same error) it seems in the past he used the company email address to try a trial in Wrike. Can you help me please? Thank you, David Sora

Basudha Sakshyarika

Hi @David Sora! Welcome to Wrike! 🙋🏻‍♀️

I can see that you have already reached out to our support team, and they were able to help. Please let me know if you need anything else! 😊

Dieter Wiedemann

Hi, I have the same problem and can't add a guest-user. I get the message that user can't have more accounts. But the used mail-address don't exists in our account.

Rohan V

Hello @Dieter Wiedemann 👋
Thank you for reaching out. I have raised a support ticket on your behalf so one of our experts can further look into it.

Alexander Siedler

We have the same problem. Please rais a ticket on my behalft.

Rohan V

Hi @Alexander Siedler, thank you for informing us. I have raised the ticket, and one of our support team members will get in touch with you shortly 👍

Larissa Reicherdt

I'm having the same issue loading a Regular user. Please can a ticket be raised on my behalf.

Thanks so much

Rohan V

Welcome to the community, @Larissa Reicherdt!

It's done, 👍 I have raised the ticket. One of our support members will be in touch with you shortly.

Krissel Flores

Can I also be helped with this request

Rohan V

Of course, @Krissel Flores! One of our support team experts will be in touch with you shortly 👍

Chantal Barsoumian

Hello, i am having the same problem. Please advise how to solve?

Basudha Sakshyarika

Welcome to Wrike Community, @Chantal Barsoumian 🙋🏻‍♀️🎉 Here is what the support team has mentioned, along with their suggestions:

The error message "Users who are not allowed to have more than one account can't be invited" appears when the email address you are trying to invite is already registered in another Wrike account that is located in a different data center. Due to current limitations, the same email address cannot be used in multiple Wrike accounts across different data centers.

To resolve this, you have a few options:

Invite the user using a different or alias email address.
The user can change or remove their email from the other Wrike account. You can find more details in this Help Center article.
If the other account is not needed, the user or their admin can delete it by following these steps.
Alternatively, we can help to remove the account on our end. For that, please provide the email address of the affected user.

Please let me know if this is helpful or if you have any further questions. Thank you! 😊

Gerald Kastenhofer

Hello,
I have troubles adding a colleague of mine into Wrike. I have sent her an invite which did not arrived in her inbox. when trying to send another invite, it says invitation failed. "User who are not allowed to have more accounts can't be invited.
I even can not see her in the user overview. Normally there should be "Invitation pending" in the "Status" field.
Thanks in advance for your help

Rohan V

Hi @Gerald Kastenhofer 🙋‍♂️

Thanks for reaching out. To assist you further, I have asked our Support Team to contact you, and they will be in touch with you shortly 👍