What is happening to Wrike and their lack of customer support?

I've been using Wrike since 2019. There used to be a phone line I could dial for help, and then that got taken away and everything got pushed to email. I just tried emailing their customer support email and got a bounce back that says "this email is no longer supported."

My account manager changes every 4 months. We had a guy last year, and then was told this year that hes no longer with Wrike and this new woman is my point of contact. Im out on maternity leave and I respond and she tells me she'll only be my point of contact through the end of August. Lol. Now it's September 10th and no one has informed me who my new (again) person is.

Wrike used to be awesome. We'll probably consider changing platforms here soon.

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Lindsay Dawson

I couldn't agree more! I am constantly frustrated with Wrike and their "Product Development Team." No matter what question we ask, we are met with, "Good question. Wrike cannot currently do that function, but I'll bring it to the Product Development Team." It's not a simple platform and our account manager is also constantly changing. It's so frustrating.

Mat Ward

I use the "Submit a Request" option which is up in the top menu bar while you're logged in here.
They always respond, but because of time zone issues (I'm in Australia) it can be difficult to have a conversation.

We usually get an outcome within a few days.

Elizaveta Bogdanova

Hi folks, thank you for bringing this to us!

For contacting our Support team, the options depend on the type of the account. You can read about all the different options in this article.

@Kate Collins I can see that you have now a planned meeting with your Account Manager. Let us know if there are any issues with that.

@Lindsay Dawson We appreciate your feedback. Our Community works as a place to share your questions, feedback, and ideas, and our Product team reviews them all. While there are lots of releases that happened because of customer feedback, we can't guarantee all suggestions will become features. If you are unable to reach out to your account team, please let me know.

@Mat Ward Thank you for sharing this feedback with us, I'll let our Support team know about it.