TL;DR: Overview of Wrike’s AI: what each AI feature does (Generative AI, AI Agents, Copilot, AI risk prediction, subitem creation, mobile AI), when to use AI Agents vs. standard automations, and an FAQ covering access, controls, security, and usage.
Hello Community đź‘‹
In this post, we’re sharing an overview of Wrike AI features, a simple comparison of when to use AI vs. traditional automations, and an expanded AI FAQ to help you and your teams get the most value from these capabilities.
- Wrike’s AI features
- AI Agents vs Automations
- FAQ
Let’s begin by exploring each of Wrike’s AI features 👇
Wrike’s Generative AI helps you work faster and smarter with item descriptions and comments. It can generate content from scratch (like briefs, plans, and ideas), refine existing text, summarize long comment threads, adjust tone, fix spelling and grammar, and translate content into different languages, all directly from the Item view.
Generative AI is available to all users except External users, Collaborators, Contributors, and Viewers (unless restricted by access roles).Â
AI Agents in Wrike are intelligent workmates that help your team work more efficiently by monitoring projects, analyzing context, and performing actions like detecting risks, categorizing requests, or validating details. You can use prebuilt agents or create custom ones tailored to your specific workflows.Â
- Recommended by AI for Automations
Recommended by AI for Automations helps you quickly identify the right automation rules by proposing ready-to-use, AI-recommended options based on real activity in your space. It detects repetitive actions, suggests tailored rules for you and your team, and takes you from discovering patterns to applying the suggested automations so you can boost efficiency with minimal setup.Â
Wrike Copilot is an advanced AI assistant that helps you quickly find answers and surface relevant information from your Wrike workspace using plain language questions. It can uncover insights, generate project summaries, create charts and more, without the need for manual searching across spaces, projects, or folders.Â
AI Subitem Creation helps you turn unstructured text into actionable work by automatically creating subitems from task descriptions or comments. It uses natural language processing to identify phrases that represent real tasks and converts them into subitems.
- AI Project Risk Prediction
AI Project Risk Prediction continuously analyzes your project data to identify potential risks that could impact your deadlines, then assigns a risk level (low, medium, or high). These AI-driven estimations have replaced the previous Project Health color-coding system, providing a more accurate, data-based view of project status. You can see AI risk levels in the Project Progress window in the project info panel, Table view, the project dashboard widget, and project-based reports, helping you spot at-risk work early and take corrective action.
1.Generative AI in the Mobile App
2. AI Inbox Summary for Android & iOS
AI Inbox Summary helps you focus on what matters most by surfacing your most important notifications at a glance. It highlights urgent updates, recommended actions, and high‑priority items so you can quickly review and respond right from your Inbox.
The summary uses Urgent and Important tags to make critical work easy to spot: Urgent tags mark items that are blocking progress or have overdue dates, while Important tags highlight tasks that need your input or feedback. With customizable settings and smart prioritization, AI Inbox Summary helps you stay organized and on top of your work wherever you are.
3. AI Suggested Replies in the Mobile App
AI Suggested Replies help you respond faster in comment threads by offering quick, context-aware reply options. The suggestions are generated from the conversation history, details about the related task, folder, or project, and key fields like author, assignee, status, and due date. When you click into the comment field, you’ll see these tailored reply options ready to use or edit, so you can collaborate more efficiently and keep work moving with minimal typing.
AI Agents vs Automations
Here’s an overview to help you decide when to use an AI Agent and when to use an Automation:
Use this when… | AI Agents | Automations |
|---|
Type of decision | Decisions require context, nuance, and judgment | You have simple, predictable rules that don’t change |
Rule complexity | Rules are complex or have many exceptions | Logic is straightforward and easy to define |
Maintenance effort | You don’t want to maintain dozens of similar rules | You’re okay managing a small set of clear, stable automations |
Data interpretation | The system needs to interpret text or data and “understand” the context | No interpretation is needed; conditions and actions are explicitly set |
FAQ
Q. How can I enable Wrike AI features?
Account owners can enable or disable generative AI for the entire account. To turn this feature on, an account owner must first review and accept the Wrike AI Terms and Conditions. You can learn more here.
Q. What controls are in place to ensure my data is protected?
Wrike does not use customer data to train or tune any generative AI models and does not allow our vendors to do so. Generative AI features, such as AI content creation, are powered by Microsoft Azure OpenAI Service, which has stringent security standards. For more details, click here.
Q: What is AI in Work Items and where can I use it?
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Wrike’s AI in Work Items is a built-in text assistant available directly in the Item view (tasks, projects, etc.). It helps you create, refine, summarize, and translate text in item descriptions and comments without leaving Wrike.
Q: What can I do with it?Â
You can use it to:
- Generate content from scratch (briefs, plans, outlines, ideas)Â Â
- Rewrite or improve existing descriptions and comments Â
- Summarize long comment threads or detailed requirements Â
- Adjust tone (more formal, more concise, more friendly, etc.)Â Â
- Fix spelling, grammar, and clarity Â
- Translate content into different languages
Q: Who has the access?
This is available to all users except External users, Collaborators, Contributors, and Viewers, unless access is further restricted via access roles. Admins can verify or adjust availability in the account settings. Â
Q: Does it change my content automatically?Â
No. AI in Work Items proposes changes; you decide whether to apply, edit, or discard them. You always remain in control of what gets saved to the item.
Q: Does AI in Work Items respect permissions and privacy?
Yes. It only works with content you can already see in Wrike and follows the same sharing and permission rules as the rest of the workspace.
Q: What are AI Agents in Wrike?Â
AI Agents are intelligent workmates that monitor work, analyze context, and perform targeted actions such as detecting risks, categorizing requests, or validating details. They help automate complex workflows using AI, beyond simple rule‑based automation.
Q: What kinds of things can AI Agents do?
Depending on how they’re configured, AI Agents can:
- Detect potential project or task risks and flag them Â
- Analyze incoming requests and categorize or route them Â
- Validate task details against predefined criteria or patterns Â
- Enrich work items with suggested valuesÂ
Q: What’s the difference between prebuilt and custom AI Agents?
- Prebuilt AI Agents: come ready‑made for common scenarios (e.g., risk detection, triage) and require minimal setup.Â
- Custom AI Agents: allow you to define your own triggers, scope, and behaviors tailored to your team’s specific workflows.
Q: Who can create or manage AI Agents?Â
Typically, account admins or space admins manage AI Agents. They decide which agents are enabled, where they run (spaces, projects, folders), and what actions they’re allowed to perform.
Q: Can AI Agents make automatic changes to my work?Â
Yes, if configured to do so. They can update fields, change statuses, assign work, or post comments. You can limit their scope (notify only, no auto‑changes) and always override any changes.
Q: What is Recommended by AI for Automations?Â
It is a feature that suggests ready‑to‑use automation rules based on how your team actually works. It scans real activity in your space to identify repetitive actions and proposes tailored rules to save you time.
Q: How does it help me?Â
- Quickly identifies accurate automation rules based on how you actually work
- Proposes ready-to-use, AI‑recommended rules you can enable with minimal setup
- Detects repetitive activities and manual actions in your space
- Generates suggestions tailored to your team’s specific workflows and patterns
Q: Where do I see AI‑recommended automations?
You’ll find them in the Automation section for your space or account. A dedicated “Recommended by AI” area (or label) shows the suggestions generated based on recent activity.
Q: Do recommended automations turn on by themselves?
No. Recommended rules are suggestions only. You choose which to activate, modify, or ignore. Nothing will change in your workspace until you explicitly enable a rule.
Q: Can I edit an AI‑recommended rule before enabling it?
Yes. You can adjust triggers, conditions, and actions to match your processes before turning the rule on.
Q: What is Wrike Copilot?
Wrike Copilot is an advanced AI assistant you can chat with using plain language. It surfaces relevant information from across your Wrike workspace, answers questions, and helps you analyze and present data without manually digging through spaces, projects, or folders.
Q: What can I do with Wrike Copilot?
You can ask Copilot to:
- Answer questions like “What are the main risks in my project” or “What’s due this week for the Marketing team?” Â
- Generate project summaries and status overviews Â
- Create charts or visual views from your existing data Â
- Help you explore work across spaces, projects, and folders using natural language Â
Q: Where do I access Wrike Copilot?
Copilot is typically accessible via:
- A Copilot or AI icon in the interface (sidebar, header, or panel)Â Â
- A dedicated Copilot panel or chat window within Wrike
Exact placement can vary by account and UI updates.
Q: Does Wrike Copilot respect permissions?
Yes. Copilot only accesses and surfaces data you already have permission to see. It does not reveal items or details that are not shared with you.
Q: Can Copilot change data, or is it read‑only?Â
In many configurations, Copilot is primarily used to search, summarize, and visualize information. Some plans may allow Copilot to create or adjust work items when you explicitly request it. Any such actions remain subject to your existing permissions.
Q: What is AI Subitem Creation in Wrike?Â
AI Subitem Creation automatically generates structured subitems (such as subtasks or child items) from a parent item’s description, requirements, or brief. It helps you break down work into actionable steps with minimal manual effort.
Q: What kinds of work is AI Subitem Creation useful for?
It’s particularly helpful for:
- Turning project briefs into a list of tasks Â
- Breaking down high‑level requirements into implementation steps Â
- Creating checklists or workflows from meeting notes or ideas Â
- Standardizing how recurring types of work are structured
Q: Do I have to use the AI’s suggestions as‑is?
No. You can edit, reorder, or remove suggested subitems before they are created. The AI provides a starting point; you remain in full control of what actually gets added to your project.
Q: Who can use AI Subitem Creation?
AI Subitem Creation is available to users who can create and edit items in the relevant space/project. External users, Collaborators, Contributors, and Viewers may have limited or no access, depending on your account’s access roles and plan.
Q: Does AI Subitem Creation respect permissions and sharing settings?
Yes. The AI only uses information from items you can already access and creates subitems within the same sharing context as the parent item, following your existing permissions.
Q: Can I disable or limit AI Subitem Creation?
Account admins and/or space admins can control access to AI features, including AI Subitem Creation, through the account settings and access roles. If needed, they can disable it for certain spaces or user types.
Q: What is AI Project Risk Prediction?
AI Project Risk Prediction analyzes your project’s data (tasks, dates, progress, assignees, changes, etc.) and predicts the likelihood of delays or issues. It highlights risky projects so you can act before problems occur.
Q: What does it actually do?
- Evaluates project health based on historical and current work data Â
- Estimates the probability of a project finishing late or getting blocked Â
- Flags high‑risk projects so they’re easy to spot in portfolios and reports Â
- Surfaces key drivers of risk (e.g., overdue tasks, overloaded assignees, frequent scope changes)
Q: How are risk predictions shown? Â
Predictions are typically displayed as a risk level (e.g., Low / Medium / High) and/or a risk score on project views, dashboards, or portfolio overviews. Some views may also include a short explanation of why the project is considered risky.
Q: Does AI Project Risk Prediction change my project plan?
No. It doesn’t modify tasks, dates, or assignments. It only provides a prediction and context so you can decide what to adjust.
Q: Can I still override or ignore the AI’s risk assessment?Â
Yes. The AI’s prediction is advisory. Project owners and managers remain responsible for decisions. You can use the risk label alongside your own judgment and existing status fields.
Q: Who can see AI risk predictions? Â
Users who have access to a project (and to AI features, depending on your plan and admin settings) can see its risk level, respecting existing permissions and sharing rules.
Q: How often are risk predictions updated? Â
Predictions are refreshed regularly based on new activity in the project (such as task updates, completed work, and changed dates). The exact frequency may depend on your account and configuration.
If you have any other questions about Wrike AI, feel free to drop them in the comments below.
