[From Wrike] How do you measure your process efficiency today?

Alina Kucherenko

Hey admins! Alina from Product team here 👋

I've got another interesting question for you today and would really appreciate learning about your experience on:

Do you measure how well your processes perform today?

✅ How do you define a 'successful process'?
📊Which indicators are you monitoring and how does that look like? (e.g. metrics in a dashboard)
🔎 What are the insights you are usually looking for and how do you use them next? (e.g. resourcing decisions, operational optimizations etc)
⏱️ Have you ever tracked metrics like "time to complete work"," handoff time", decision "making time" and delays?

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account-governance

statuses-workflows

dashboards

reporting-workflows

Comments

Cynthia Sperry

Our biggest challenge is keeping track of unfinished work (especially those thankless tasks like making sure procurements get through on time), so I keep a close eye on time in status, overdue, and last modified metrics for the processes I oversee. I rely heavily on dashboards and run a monthly report on our key metrics for staff usage of Wrike. We're still figuring out how to take action on what we're learning since our organization has had resources drastically reduced over the last 12 months, but the information has given us great insight into how our power users, everyday users, and resisters are using the platform.

Meredith Selden

I always gravitate towards "time in status" dashboard widgets to show how long we take, on average, for each status/phase in our process (and compare to SLA's) as well as the total time the project took start-to-finish (vs. targets). We tend to view those by project type or by quarter. I would love to be able to track by "how many handoffs" and measure the time between those handoffs in the process… or I'd love to be able to show "how many teams involved" in the end-to-end process because the more cross-departmental teams are required the more complex the project becomes.